Cengage Group · 1 day ago
Customer Success Consultant, IN/MN (Remote)
United States
Full-time
Remote
Mid, Senior Level
$67K/yr - $87K/yr
5+ years expCengage Group is a global education technology company dedicated to helping learners achieve their educational goals. As a Customer Success Consultant, you will act as a strategic partner to ensure customers effectively utilize Cengage technology, driving adoption and long-term value through strong relationship management and tailored success plans.
E-LearningEdTechHigher EducationTraining
Responsibilities
Act as the designated point of contact for customers, building strong, enduring relationships throughout customer lifecycle
Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers
Develop and implement tailored success plans that align with customer goals and increase product usage
Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data
Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes
Conduct regular health checks to assess value realization and identify opportunities for growth
Analyze customer data to uncover risks, renewal challenges, and upsell opportunities
Qualification
Required
Proven ability to quickly learn and master new systems and applications
Excellent communication and presentation skills
Strong analytical skills with the ability to translate data into actionable insights
Ability to explain technical concepts in a clear, business-friendly manner
Skilled at managing and prioritizing multiple customer needs simultaneously
Preferred
Bachelor's degree preferred
5+ years of experience in a Sales or Customer Success role
Experience in Educational Technology or Higher Education
Familiarity with the Higher Education landscape, including Learning Management Systems (LMS)
Requirement to travel between 20-30% by both air and car
Company
Cengage Group
Cengage Group is an EdTech company that provides secondary and higher education to learners at an affordable price.
5001-10000 employees
H1B Sponsorship
Cengage Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (6)
2023 (21)
2022 (19)
2021 (16)
2020 (56)
Funding
Current Stage
Late StageTotal Funding
$500M2023-06-02Private Equity· $500M
Leadership Team
Darren Person
EVP, Chief Digital Officer (CDO)
Recent News
2025-10-31
Company data provided by crunchbase