Ocean Tomo, a part of J.S. Held · 2 weeks ago
Technical Account Manager
San Antonio, TX
Full-time
Onsite
Mid Level
$50K/yr - $60K/yrOcean Tomo, a part of J.S. Held, is seeking a highly skilled and customer-focused Technical Account Manager to oversee and manage top-tier service accounts. The TAM will serve as a strategic advisor and technical liaison between clients and internal teams, driving customer satisfaction and solution adoption.
Financial Services
Responsibilities
Serve as the primary technical point of contact for Top Managed Service Accounts
Build and maintain strong, long-term relationships with key stakeholders within client accounts
Understand client business objectives and align Rx Technology IT solutions to meet those goals
Collaborate with sales, engineering, and service delivery teams to develop tailored IT solutions
Create and manage Bill of Materials (BoM) and Statements of Work (SoW) for professional services engagements
Ensure timely and successful delivery of solutions according to customer needs and objectives
Provide regular account reviews and performance reports to clients and internal leadership
Identify opportunities for upselling and cross-selling IT services
Report directly to the VP of Sales providing insights and updates on account health and growth opportunities
Act as the voice of the customer within the organization
Drive resolution of technical issues and ensure customer satisfaction
Facilitate feedback loops between clients and product/service teams
Qualification
Required
Proven experience in technical account management, solution architecture, or IT consulting
Strong Understanding of enterprise IT infrastructure, cloud services, and managed solutions
Excellent communication, presentation, and interpersonal skills
Ability to manage multiple high-profile accounts with professionalism and strategic insight
Experience with creating BoMs and SoWs for complex IT projects
Preferred
Familiarity with Rx IT solutions and service delivery models
Technical certification (e/g/., Cisco, Microsoft, AWS) are advantageous
Company
Ocean Tomo, a part of J.S. Held
Established in 2003, Ocean Tomo, LLC provides Financial Expert, Management Consulting, and Advisory services related to intellectual property (IP) and other intangible assets; corporate accounting investigations; regulatory and reporting obligations; solvency and restructuring; and contractual or competition disputes.
Founded in 2003
51-200 employees
H1B Sponsorship
Ocean Tomo, a part of J.S. Held has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
unknown2022-03-30Acquired
Leadership Team
David Kennedy
Senior Managing Director
Larry Tedesco
Senior Managing Director
Recent News
2025-10-29
Company data provided by crunchbase