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Panopto · 1 month ago

Join Our Talent Community: Account Manager

United States

Full-time

Remote

Mid, Senior Level

$70K/yr - $80K/yr

5+ years exp

Panopto is a fast-growing, innovative company on a mission to revolutionize learning and knowledge sharing. They are looking for a relationship-driven Account Manager to strengthen client relationships, drive revenue growth through upselling and renewals, and ensure customer satisfaction.

Enterprise SoftwarePresentationsSoftwareVideo

Responsibilities

Manage the software renewal process for assigned accounts, ensuring timely and successful contract renewals

Proactively engage with clients to drive adoption and usage and address concerns while ensuring customer satisfaction and retention

Negotiate renewal terms, pricing, and contractual agreements in partnership with the legal and finance departments

Achieve assigned quarterly and annual sales targets by proactively identifying opportunities to upsell and cross-sell additional software modules and services to existing clients

Conduct product demonstrations and presentations to showcase the value and benefits of recommended software enhancements

Collaborate closely with the sales and marketing teams to develop targeted strategies and campaigns to maximize upselling potential

Develop account plans and strategies to achieve upselling and renewal objectives

Monitor account usage and health, revenue performance, and customer satisfaction metrics regularly

Provide accurate sales forecasts and pipeline updates to management, leveraging CRM tools and reporting systems

Stay up-to-date on industry trends, market dynamics, and the competitive landscape across corporate learning & development and higher education

Conduct market research and analysis to identify new business opportunities and potential target accounts

Collaborate with the marketing team to provide insights and contribute to the development of effective sales and marketing materials

Develop and maintain strong relationships with key decision-makers and stakeholders in enterprise, higher education, and K-12 institutions

Serve as the primary point of contact for assigned accounts, addressing customer inquiries, and providing excellent customer service

Understand clients' business needs, objectives, and challenges to identify upselling opportunities and position relevant software solutions

Qualification

Sales experienceAccount managementNegotiation skillsCRM software proficiencyPresentation skillsCustomer serviceMarket researchRelationship buildingSelf-motivated