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Lumen Solutions Group Inc. · 2 months ago

ServiceNow Developer / Architect

Reston, VA

Full-time

Hybrid

Senior Level

5+ years exp

Lumen Solutions Group Inc. is seeking a ServiceNow Developer / Architect to design and implement technical solutions within the ServiceNow platform. The role involves collaborating with various stakeholders, mentoring team members, and ensuring platform stability and performance.

Information Technology & Services

Growth Opportunities

Responsibilities

Participate in the design and review of technical solutions and overall architecture

Develop intuitive, user-centric workflows and interfaces within the ServiceNow platform

Work closely with project managers, business analysts, and stakeholders to translate business requirements into technical solutions

Collaborate with developers and architects to ensure timely and high-quality solution delivery

Mentor and provide technical guidance to team members

Identify, troubleshoot, and resolve technical issues and production incidents

Ensure platform stability and optimal performance

Stay up to date with ServiceNow best practices, new features, and industry trends

Contribute to technical documentation, code reviews, and continuous improvement initiatives

Collaborate with cross-functional teams to ensure seamless integration with other ServiceNow modules, systems, and processes

Perform other duties as assigned to support the overall success of ServiceNow initiatives

Qualification

ServiceNow DevelopmentJavaScriptITIL ProcessesServiceNow IntegrationServiceNow CSA CertificationAgile DevelopmentProblem-solving skillsCommunication skillsCollaboration skills

Required

5+ years of experience as a ServiceNow Developer and Architect

Proficiency in JavaScript, HTML, and CSS

Experience integrating ServiceNow with other systems using APIs or other integration methods

Strong understanding of ITIL processes and service management best practices

ServiceNow Certified System Administrator (CSA) certification

Strong problem-solving and analytical skills

Excellent communication and collaboration abilities

Experience working in Agile development environments

Must be able to work effectively in a fast-paced environment with changing priorities and multiple deadlines

Ability to meet established timelines and manage multiple internal and external customer demands

Must provide exceptional customer service, including when working with demanding or challenging stakeholders

The incumbent is required to immediately disclose any debarment, exclusion, or event that makes them ineligible to perform work directly or indirectly on Federal health care programs