The Cervantes Group · 1 day ago
Business Analyst, Change & Release Management
Quincy, MA
Full-time
Hybrid
Mid Level
$68K/yr - $70K/yr
3+ years expThe Cervantes Group is seeking a Business Analyst focused on supporting implementations specific to payment programs. This role involves managing software changes, release management, and coordinating change management documentation for the payment IT team.
Information Technology
Responsibilities
Coordinate and work with different stakeholders for requirements, testing, and release calendar of necessary components and ensure a synchronous running of day-to-day processes and coordinate and execute the change management documentation and process for the payment’s IT team
Attend project meetings to gather all the information about forecasted changes focused on software changes, release management, changes to middleware application and mainframe interfaces as they relate to payments
Assemble different interrelated components and streamline the release and change management process to deliver complex, solution-based release
Guide the Change Management process to avoid back and forth in change submissions and coordinate escalations with the technical execution team to expedite time response
Review with other CIOs the schedule for changes to PRO to avoid collisions and prioritize
Lead change management activities within a structured process framework in addition to evaluating the change impact and organizational readiness to limit potential risk
Manage the change portfolio, which allows the organization to prepare for and successfully adopt the change and authorize minor change requests and coordinate with the Change Advisory Board for changes presenting higher risk
Conduct post-implementation reviews to assess the decisions and performance related to the change request communicating with the technical and other cross-functional business units within impacted areas
Qualification
Required
Bachelor's Degree required
3+ years' experience managing the development of deliverables and changes into test and production environments
Previous experience with technical change management workflows / processing
Bilingual in English and Spanish is required
Knowledge of knowledge of DevOps, Continuous Delivery Applications
Awareness of end to end payments workflow, including accounting, GL, debits, credits
Change management: 3 years (Required)
Release management: 3 years (Required)
DevOps: 3 years (Required)
Business analysis: 3 years (Required)
Spanish (Required)
English (Required)
Ability to Commute: Quincy, MA 02169 (Required)
Preferred
ITIL 4, Scrum Master or Scrum Product Owner Certifications are highly desired
Benefits
401(k)
Health insurance
Paid holidays
Paid sick time
Company
The Cervantes Group
The Cervantes Group is one of the fastest-growing project-based international technology service companies.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Joanna Bauza
President and CEO
Timothy B. Mullen
Managing Partner/Co-founder
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