Mindlance · 1 day ago
Healthcare Call Center Representative
United States
Contract
Remote
New Grad, Entry Level
$18/hr - $19/hrMindlance is a company focused on providing support in the healthcare sector, and they are seeking a Claims & PR Advocate to service inbound claim calls from both members and providers. The role involves managing inquiries about claim status, educating callers on billing protocols, and ensuring exceptional customer service through effective problem-solving and communication skills.
Human Resources
Hiring Manager
Kunal Choudhary
Responsibilities
The primary responsibility of this role is to answer inbound claim calls from members or providers, as well as contracting and Provider Relations related calls from providers
The work environment is structured, and the majority of the day will be spent answering these calls from a queue
Occasional outbound calls may be necessary for issues requiring follow-up
Within a call a Claims & PR Advocate may:
Assist a member or provider with understanding how a claim has processed
Verify claim status for a member or provider
Educate a member or provider on billing protocols
Write or correct authorizations to ensure claims are paid correctly
Send claims for adjustment/reprocessing
Request duplicate EOBs for a member or provider
Send a request for a cancelled check copy, to reissue a check, or request a stop pay/do not reissue on a check
Provide follow-up on issues by making outbound calls when necessary
Send resources to members and providers via email
Submit a complaint on the member or provider's behalf
Send handoff requests to matrix partners for escalated or complex issues
Assist providers with contract related inquiries and demographic updates
Independently problem-solve to ensure accurate information is given, exceptional customer service, and first call resolution is achieved
Qualification
Required
Customer Service experience
Able to excel and/or prior successful experience in a virtual team environment
Ability to maintain a professional and positive image to members, providers, facilities, billing offices, etc
Candidate must possess superb interpersonal communication skills
Effective listening and organizational skills, with the ability to manage multiple tasks
Intuitive technical capabilities with the ability to quickly understand and apply working knowledge on several claim systems and applications
Independent problem-solving skills
Strong time management skills
Ability to type effectively and have strong PC skills
Company
Mindlance
Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services
Founded in 1999
1001-5000 employees
H1B Sponsorship
Mindlance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (71)
2024 (53)
2023 (37)
2022 (72)
2021 (36)
2020 (40)
Funding
Current Stage
Late StageLeadership Team
R
Rajat Paul Dhall
Co-Founder & Managing Director
V
Vik Kalra
Co-Founder and Managing Director
Recent News
2025-11-19
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