Acadia Insurance (a Berkley Company) ยท 19 hours ago
Claim Concierge
US-AZ-Scottsdale
Full-time
Hybrid
New Grad, Entry LevelBerkley One is a modern insurance provider dedicated to delivering personalized risk and claims management. As a Claims Concierge, you will be the first point of contact for clients during their claims journey, managing intake calls and ensuring a supportive experience.
Commercial InsuranceInsurance
No H1B
Responsibilities
Serve as a primary contact in the claims call queue, handling: First Notice of Loss (FNOL) calls with empathy and accuracy. Claims inquiry calls, including status updates, payment questions, and check reissuance
Arrange car rental setups and extensions as needed
Provide timely and professional responses to client inquiries via phone and email
Accurately and efficiently process: Foundational claims (e.g., glass, towing). Invoice submissions and recoveries. Property vendor assignments and loss prevention benefits. Police report ordering. Inbound and outbound mail
Post recoveries and manage documentation in claims systems
Collaborate with internal teams to ensure smooth claims handling
Maintain organized records and contribute to process improvements
Qualification
Required
Strong communication skills, both verbal and written
Ability to manage multiple tasks in a fast-paced environment
Proficiency in claims systems and Microsoft Office Suite
High level of discretion and professionalism when handling sensitive client information
Must be able to obtain property and casualty adjuster licenses for all states that require a license within 6 months
Preferred
Bachelor's degree preferred but not required
Prior experience in insurance claims or customer service
Benefits
Competitive compensation
Paid time off
Comprehensive wellness benefits and programs
Employer funded health savings account
Profit sharing
401k
Paid parental leave
Employee stock purchase plan
Tuition assistance
Professional continuing education
Company
Acadia Insurance (a Berkley Company)
Acadia Insurance specializes in commercial property casualty insurance. Our company began in 1992 insuring businesses in Maine.
Founded in 1992
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Simone Grimes, CPA, MBA
Chief Financial Officer
Steve Rich, CPCU
Senior Vice President & Chief Claims Officer
Recent News
2024-03-06
Coverager - Insurance news and insights
2022-06-28
Company data provided by crunchbase