Quality Vision International (QVI®) · 2 days ago
Customer Service and Planning Administrator
Rochester,NY,US
Full-time
Onsite
Entry Level
$19/hr - $24/hr
2+ years expQuality Vision International (QVI®) is a leading company seeking a Customer Service and Planning Administrator. The role involves customer order processing, managing shipments, and providing customer service support while ensuring compliance with warehouse policies and procedures.
IndustrialMachinery ManufacturingManufacturingSoftwareVideo
Responsibilities
Customer Order Processing for orders due for shipping
Follow up on past due orders, orders not shipped, and missing parts
Manage assigned Planner code to execute parts orders, Job orders, lead time requests and follow up
Prioritize machine-down expedite requirements
Packaging of Depot Orders for International Shipment
Answering/Distributing Incoming Phone Calls – Providing Friendly Customer Service
QVS Asset Management
Coordinate Inbound and Outbound shipments of assets
Keep Database updated with asset locations, calibration cycle and inventory
Support customer service team as a backup with order entry and ticket processing
Comply with QVI warehouse/ stockroom policies and procedures, with attention to assuring compliance to transactional requirements and inventory accuracy expectations
Develop and maintain documented work instructions related to this job function
Backup for other QVS administration functions as required
Qualification
Required
Business systems aptitude (ERP system, Doc. Mgmt. Sys., MS-Excel)
Accuracy and Attention to details
Able to manage disruptions in daily workflow
Excellent Communication skills, both written and oral. Particularly skilled at building intercompany working relationships
High School Diploma or equivalent
2-3 Years Planning, Order Processing, or Customer Service experience
Excellent phone skills
Physically able to safely lift and carry up to 50lbs. Role includes frequent walking, lifting, and use of the stairs (Regular elevator and Freight elevator available as needed)
Benefits
NYS Paid Sick Time
Competitive hourly pay
Paid Time Off: 10 paid holidays annually
Over 3 weeks of PTO (vacation/sick/personal), with increases after 5 and 10 years
Robust health benefit offerings with QVI paying over 97%-100% of the premium on our most affordable HDHP, and single coverage now FREE for employees!
Employer-Paid Short-Term and Long-Term Disability benefits
Life insurance benefits paid by QVI
Annual Retirement Profit Share of 5% of gross wages!
Tuition reimbursement of up to $7,000 annually
Annual scholarships for dependents of employees
Referral bonuses of $1,500 when employees help us spread the word and hire great talent!
Annual discretionary bonuses for employees not on a commission plan
EAP and Wellness Benefits
On-site electric vehicle charging stations - free for employee use!
Verizon discounts & Identity Theft Protection Insurance
Company
Quality Vision International (QVI®)
QVI® (Quality Vision International, www.qvii.com) designs and builds a complete line of dimensional measuring machines that combine proprietary optical, laser, and contact sensors for precision measurement of manufactured components and assemblies.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
David Francati, Sr.
Senior Vice President & Chief Financial Officer
Keith Polidor
Chief Operating Officer
Recent News
2025-02-17
2025-02-17
Google Patent
2025-02-17
Company data provided by crunchbase