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First Advantage · 1 week ago

Head of Customer Success (Technology, Financial & Business Services) - US Remote

United States

Full-time

Remote

Director/Executive

$140K/yr - $180K/yr

10+ years exp

First Advantage is a leading provider of mission-critical background screening solutions. As the Head of Customer Success, you will drive growth, retention, and operational excellence across key industries, shaping customer engagement strategies and building trusted partnerships.

Human ResourcesRecruitingSkill Assessment

Responsibilities

Define and execute a customer success roadmap that accelerates growth, enhances retention, and delivers a best-in-class experience

Drive performance through consultative engagement, account-based marketing, and innovative retention programs

Oversee KPIs across revenue, pipeline, renewals, and satisfaction metrics, ensuring alignment with organizational goals

Partner with sales, implementation, and enablement teams to deliver seamless execution and continuous capability development

Represent the organization as a trusted advisor in high-volume hiring through industry events, social platforms, and strategic campaigns

Build and scale a high-performing Customer Success organization, attracting and retaining top talent to deliver exceptional outcomes

Qualification

Account managementOrganizational leadershipSalesforce CRMAnalytical skillsStrategic mindsetInfluential communicatorEntrepreneurial approachNegotiation skillsRelationship-building