Audi RED · 1 day ago
Operations Lead Manager
United States
Full-time
Remote
Mid, Senior Level
5+ years expAudi RED is an organization aiming to be the technology center of North America for Audi’s digital experience ecosystem. The Operations Lead Manager is responsible for designing and implementing operational processes to support dealership migration and ongoing digital operations while ensuring alignment with business objectives and high-quality outcomes.
Computer Software
Responsibilities
Build, configure, and maintain Jira projects, including workflows, issue types, automations, filters, dashboards, and reporting to support migration, onboarding, and post-launch support processes
Own and maintain the master dealership dataset, ensuring accuracy and consistency of dealership and regional attributes across multiple systems and platforms
Lead the creation and implementation of scalable operational processes to support successful dealership migration and ongoing digital operations
Develop and maintain program-wide documentation, including standard operating procedures (SOPs), process flows, playbooks, and support guides
Coordinate with digital advertising and technology vendors throughout the security assessment process, ensuring all requirements, approvals, and deliverables are completed on time
Partner with cross-functional teams (product, engineering, marketing, compliance, and support) to align operational execution with business objectives
Prepare executive-level materials, including PowerPoint presentations, organizational charts, program documentation, and cross-functional summaries
Monitor operational performance, identify process gaps, and recommend continuous improvement initiatives
Ensure operational readiness for new launches, enhancements, and program expansions
Help program leadership to identify, track, and proactively resolve cross-functional dependencies and operational risks that could impact migration timelines or launch readiness
Own ongoing operational internal communications, including management of Slack channels and stakeholder updates to ensure alignment, visibility, and timely issue resolution
Experience managing Salesforce applications and datasets
Qualification
Required
Bachelor's degree in Business, Operations, Information Systems, or a related field (or equivalent experience)
5+ years of experience in operations, program management, or process management roles
Strong hands-on experience with Jira administration and reporting
Strong experience creating and updating dashboards and reports on Salesforce
Experience managing complex datasets and maintaining data integrity across systems
Proven ability to create clear, scalable documentation and operational frameworks
Experience working with external vendors, including security and compliance assessments
Strong executive communication skills, with experience preparing leadership-facing materials
Highly organized, detail-oriented, and able to manage multiple initiatives simultaneously
Preferred
Experience supporting dealership, automotive, or digital advertising operations
Familiarity with migration programs, onboarding workflows, or large-scale system rollouts
Knowledge of data governance, security review processes, or compliance frameworks
Benefits
Paid vacation and additional shutdowns around holidays to allow us to reset and recharge so we come back better for our customers.
We offer premium full health benefits so you get the coverage you need, as well as a work from home set up allowance to get you comfy.
We’re passionate about working collaboratively, bonding through team events, and most importantly having fun.
If you are an in-office creature, enjoy our beautiful shared office space in the heart of Downtown Toronto.
Company
Audi RED
Progress isn’t black and white. It doesn’t hold back in the name of perfection. It is ever-evolving, iterative, and rapid. It isn’t about about egos.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase