Apply on Employer Site

AeroRepair Corp · 1 day ago

Customer Service Manager

Londonderry, NH

Full-time

Onsite

Entry, Mid Level

$50K/yr - $70K/yr

2+ years exp

AeroRepair Corp is a rapidly growing FAA authorized aviation service provider seeking a highly motivated Customer Service Manager to join their team. The role involves engaging with production, shipping, and customers to ensure optimal customer satisfaction and managing various customer service projects.

Air Transportation

Responsibilities

Reports out production status and forecast daily with production leadership and team to ensure customer needs are met

Collaborates with Operations and Purchasing to create, manage and track customer-focused throughput plans to drive decreased turn times and first-in-first-out (FIFO) service

Management of customer side optimal stock-level maintenance and strategic decision-making as related

Engages with leadership to prioritize critical initiatives, projects, and goals

Works collaboratively with sales team to ensure clear and effective customer communication

Handles and resolves more complex customer requests or pain points

Invoices customers timely and accurately

Supports outside sales on quotes and new opportunities

Supports shipping and receiving of material

Perform other duties as assigned

Qualification

Customer service experienceBachelor's degreeMS Office proficiencyERP experienceRepairOverhaul experienceEffective communicationTeam playerOrganizational skills