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Bosch USA · 21 hours ago

Network Territory Manager - Northeast Region

Itasca, IL

Full-time

Hybrid

Senior Level

5+ years exp

Bosch USA is a leading technology and services company, and they are seeking a Network Territory Manager for the Northeast region to join their Product & Partner Management team. This role involves managing contractor relationships and ensuring the delivery of roadside assistance services that meet quality and financial targets in the assigned territory.

EnergyRenewable EnergyStaffing Agency

No H1B

Responsibilities

Manages adherence to territory plan for service provider 1) performance metrics such as acceptance/arrival time/customer experience 2) claims cost 3) in-network dispatch growth

Performs market bids to optimize markets with the best combination of price and performance

Handles contracting and on-boarding of successful towing and roadside assistance candidates post management approval

Investigates and works to resolve complaint and damage cases stemming from territory activity

Inspects towing facilities and equipment as needed to ensure compliance with contract

Utilizes current tools and processes to recruit towing and roadside assistance companies to ensure assigned territory is prepared to respond to service requests in order to meet/exceed business standards

Analyzes performance gaps and service issues and reports findings to management, taking independent action as appropriate

Interacts with business to investigate and make decisions to resolve any billing disputes with a contracted facility

Attends towing association meetings, trade shows, etc., to maintain a positive working relationship with the towing industry

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required. Duties, activities, and responsibilities may change at any time with or without notice to meet the needs of the business

Qualification

Account managementVendor managementTerritory managementRate negotiationComplaint handlingBachelor’s degreeValid driver’s license

Required

Bachelor's degree in business, equivalent experience may be considered in lieu of degree

5+ years' experience in account or vendor management, business consultation, business ownership role, fleet supervisory role that includes working with vendors/service providers/drivers

5+ years' experience working with and managing independent towing and roadside assistance companies in a contracted environment

Experience in rate negotiation

Experience in territory management

Experience in complaint and damage handling

Valid driver's license and good driving record

Willingness and ability to travel as required for various needs and industry events