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ABC Home & Commercial Services of DFW, Inc. · 2 days ago

Residential Pest Field Supervisor

Plano,TX,US

Full-time

Onsite

Entry, Mid Level

2+ years exp

ABC Home & Commercial Services of DFW, Inc. is seeking a Residential Pest Field Supervisor to oversee a team of service specialists. The role involves ensuring high-quality service delivery, managing assigned routes, conducting training, and contributing to customer satisfaction and retention.

Consumer Services

Responsibilities

Manage and complete assigned route each month, ensuring timely completion and high-quality service delivery

Conduct monthly quality audits to monitor adherence to company standards and identify areas for improvement

Participate actively in training new hires during their on-the-job training period

Collaborate with the Service Manager in developing and delivering training programs for service specialists

Work collaboratively with service specialists to cultivate customer relationships and expand our lines of service within assigned territories

Assist the Service Manager with conducting one-on-one coaching sessions for service specialists

Support the Service Manager in managing and approving service specialist schedules

Assist in resolving customer complaints and cancellations, prioritizing customer satisfaction and retention

Document all daily activities related to the Field Supervisor role

Uphold the vision and direction set forth by the Service Manager

Achieve established monthly, quarterly, and yearly performance goals

Manage assigned budgets and targets for revenue and expenses

Qualification

Pest control experienceCustomer service focusLeadership skillsSoftware proficiencyProblem-solving skillsCommunication skillsInterpersonal skillsTime management

Required

Minimum 2 years of experience in a pest control, termite, or related field service industry

Proven leadership and supervisory skills

Excellent communication, interpersonal, and problem-solving skills

Strong customer service focus

Ability to prioritize multiple tasks and manage time effectively

Proficiency in operating a computer and utilizing various software applications, including Dream, PowerPoint, Excel, Word, Outlook, Teams, and Power BI

A valid driver's license with a clean driving record

Must be eligible to obtain (or currently hold) a Certified Applicator (CA) License in both the Pest and Termite Categories within 6 months of start date

Ability to drive a vehicle with standard or automatic gear and enter and exit a truck or car

Ability to walk for long periods of time in extreme temperatures including outdoors

Occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl

Repetitive lifting, twisting, pulling, pushing and carry up to 50 lbs. may be required

Ability to carry a 40 lb. backpack throughout the day

Wears respirator according to OSHA requirements

Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception

Ability to work in confined spaces like crawlspaces and attics for long periods of time

Using a company vehicle drives to destinations listed on the daily route

Responsible for the maintenance of company vehicle such as tire conditions, tire replacement whenever needed, checks for condition of brakes, gets oil change done in a timely basis, etc

Follow safety protocols while driving, respects driving regulations and codes and reports all work related injuries immediately to Service Manager or Division Manager

Complies with vehicle usage policy agreement

Maintain good driving record

Reports any auto accidents to Service Manager within 1 hour of accident

Must maintain an active Texas Driver's license and submit copy of renewed license to HR