Delve Search - Global Search Consultants · 18 hours ago
VP, Global Service Operations
Arizona, United States
Full-time
Onsite
Director/Executive
$220K/yr - $250K/yr
10+ years expDelve Search is a global leader in semiconductor processing equipment, and they are seeking a VP of US Service Operations. This senior leadership role is responsible for overseeing service operations and managing a distributed team across the United States, ensuring exceptional tool uptime and customer satisfaction.
Staffing & Recruiting
Hiring Manager
Jamie Rafferty
Responsibilities
Lead and develop service operations across the United States, ensuring alignment with global service strategy and standards
Manage, coach, and inspire a distributed, multi-site service organisation across key US semiconductor regions
Build trusted, long-term relationships with fab managers and senior customer stakeholders at major accounts
Drive operational excellence, service quality, safety, and continuous improvement initiatives
Support and embed a recently established organisational structure, strengthening collaboration and consistency across regions
Provide clear direction, make confident decisions, and empower leaders and engineers to take ownership and accountability
Partner closely with global service leadership, product teams, engineering, and supply chain to resolve escalations and improve lifecycle performance
Qualification
Required
10+ years' experience in service operations or field service management within semiconductor capital equipment
Demonstrated ability to lead and inspire teams, not just manage them, a leader who earns trust and motivates through presence and example
Strong customer-facing skills, with confidence engaging senior fab leadership and executive stakeholders
Technically credible, commercially aware, and capable of balancing performance, cost control, and people development
A decisive, proactive leader who brings ideas forward, takes initiative, and constructively challenges when appropriate
Comfortable operating in a matrixed, multi-site environment with diverse teams and personalities
Willingness to travel regularly across the United States
Company
Delve Search - Global Search Consultants
At Delve, we connect ambitious businesses with exceptional talent in engineering, life science, and semiconductors.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase