Ameriflex · 2 weeks ago
EDI Support Analyst II
United States
Full-time
Remote
Mid Level
$70K/yr - $70K/yr
4+ years expAmeriflex is a company focused on EDI processes, seeking an EDI Support Analyst II to assist in the implementation of Electronic Data Interchange processes. The role involves collaboration with clients and internal teams to ensure optimal EDI performance and adherence to service level agreements.
FinTechHealth CareInformation TechnologyPayments
Responsibilities
Ensure that all production EDI processes operate with 100% uptime, meeting or exceeding processing expectations as per SLAs (Advanced)
Instill confidence in internal and external stakeholders by demonstrating expertise in EDI processing and the company's core business lines, ensuring all processes align with SLA and client expectations (Advanced)
Serve as the primary point of contact between internal departments, EDI vendors, Plan Administrators, support internal teams, facilitating smooth communication and issue resolution. Handle escalations from internal and external users, providing solutions that meet the needs of the client and business (Intermediate)
Support and help train EDI Support Specialists
Analyze and recommend improvements to existing products and processes, taking action to enhance EDI operations and workflows (Intermediate)
Ensure that all critical EDI processes have sufficient backup systems in place to maintain stable operations during both expected and unexpected changes (Advanced)
Provide updated, accurate documentation related to EDI technologies and processes to both internal teams and external clients, ensuring easy reference and alignment with best practices (Intermediate)
Stay current on emerging EDI technologies, researching and recommending new tools or processes that could improve efficiency and performance (Intermediate)
Conduct thorough quality assurance (QA) testing on EDI processes, providing detailed feedback to file providers for continuous improvement (Advanced)
Manage tasks related to user setup, including creating user accounts, managing passwords, and configuring SFTP and file server directory structures (Intermediate)
Qualification
Required
General understanding of networking protocols, such as TCP/IP and SFTP (Intermediate)
Basic understanding of relational database structures, with the ability to navigate and extract relevant data (Beginner)
Ability to explain complex EDI processes in a clear, concise manner to non-technical audiences (Intermediate)
Strong familiarity with EDI terminology, formats (e.g., ANSI X12, EDIFACT, 834), and HIPAA-compliant file formats, ensuring adherence to industry standards (Advanced)
Solid understanding of the company's business model, with an emphasis on healthcare plans and benefits administration (Intermediate)
Highly organized, with exceptional attention to detail in managing multiple priorities and maintaining accurate documentation (Advanced)
Proven ability to independently manage priorities, resolve issues, and meet deadlines in a fast-paced environment (Intermediate)
Ability to effectively address client needs, de-escalate irate situations, and provide high-quality customer service (Advanced)
Strong listening skills and the ability to respond appropriately to team concerns and facilitate a collaborative work environment (Intermediate)
Proficient in Gmail, Google Docs, and Microsoft Excel, with experience in EDI comprehension and internet-based product navigation (Intermediate)
Bachelor's Degree: Required, preferably in Information Technology, Computer Science, or a related field, or equivalent industry experience and knowledge
4-6 years of hands-on experience in EDI application interface development, with demonstrated success in implementing and maintaining EDI processes (Intermediate)
Preferred
Familiarity with agile practices for managing EDI-related projects is a plus (Beginner)
Relevant certifications in EDI technology or process improvement preferred (Intermediate)
Benefits
Medical Insurance
Vision Insurance
Dental Insurance
401(k) Matching
Flexible Spending Accounts
Health Savings Accounts
Disability & Life Insurance
Employee Assistance Program
LegalShield
ID Shield
Commuter Reimbursement Plan
Tuition Reimbursement
Bonus Pay - This position falls under our "Corporate Bonus Plan" which entitles you to a potential bonus payout of up to 10% of your annual salary as an annual bonus, if offered employment
Wellable membership
Telescope Health (telehealth) through Accresa
Intellect (mental health) application
Employee engagement activities, including voluntary events, raffles, book club, and more!
Company
Ameriflex
Ameriflex is a payment processor for individual CDH accounts, COBRA, Compliance Services, and other notional account programs
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
William C. Short
Executive Chairman
Recent News
2025-12-02
Company data provided by crunchbase