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w3r Consulting · 1 day ago

Call Center Representative

Dallas, TX

Contract

Hybrid

Mid Level

$21.50/hr - $21.50/hr

4+ years exp

w3r Consulting is hiring a Call Center Representative to support corporate and commercial customers within Treasury Services. This role involves handling a high volume of inquiries, troubleshooting customer issues, and assisting with Treasury-related products in a fast-paced environment.

AnalyticsConsultingInformation TechnologyLegal

Diversity & Inclusion

Responsibilities

Handle a high volume of inbound calls, emails, and internal chat inquiries from business customers

Independently research, troubleshoot, and resolve customer issues while meeting service level expectations

Support national and international customers across multiple time zones

Assist customers with Treasury-related products, online portals, and transaction inquiries

Navigate multiple internal systems simultaneously to research and document customer requests

Provide basic product and “how-to” guidance to customers

Identify and escalate fraud, phishing, or high-risk situations following established procedures

Perform customer identity verification before processing requests or sharing information

Collaborate with internal teams to ensure accurate and timely resolution

Participate in special projects, system migrations, or outbound calling initiatives as needed

Qualification

Call center experienceCustomer service experienceSystem navigation skillsCommunication skillsProblem-solving abilitiesMultitaskingMicrosoft OutlookMS OfficeData entryLearning complex processes