Serena & Lily · 2 weeks ago
Design Shop Leader
Naples, FL
Full-time
Onsite
Mid, Senior Level
$90K/yr - $110K/yr
5+ years expSerena & Lily is seeking a Design Shop Store Leader to lead our Design Shop in Naples, FL. The Design Shop Leader is responsible for establishing and maintaining client services, overseeing store operations, and ensuring maximum sales and profitability through various management strategies.
E-CommerceHealth CareHome DecorShopping
Hiring Manager
Katie Morrissey
Responsibilities
Master, teach and hold team accountable for embodying and operating by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence & Appreciation)
Ensure Brand Expression is always conveyed appropriately in Design Shop presentation and associate behavior
Ensure that each client and/or designer receives outstanding client service by providing a warm, friendly environment which includes greeting and acknowledging every client, maintaining outstanding standards, solid product knowledge and all other components of client service
Master and teach brand standards regarding outreach, design advice, floorplans and mood board creation for in-store or virtual design advise requests
Create a warm, welcoming, inspiring, and empathetic on-brand client experience
Manage Assistant Store Leader and Design Advisors in all daily aspects relevant to driving sales and running the business
Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives. Grow client base, including designer outreach
Coach, counsel and continually develop team through continual evaluation and reaction to performance issues in conjunction with the Executive Leadership Team
Actively recruit Design Advisor & Leadership candidates to maintain appropriate staffing level
Control shrink, expenses, and payroll
Ensure appropriate merchandise stock levels, merchandise presentations; signing, and assortment in all departments; ensure selling floor is adequately stocked. Lead and maintain visual standards of the store, per home office directives
Understand, uphold and monitor compliance to company policies and procedures
Effectively and efficiently communicate directives from home office
Lead in home design consultation process
Any other responsibilities as assigned by Leadership
Qualification
Required
5-7 years of retail leadership experience, interiors/home furnishings field preferred
Industry awareness and strong business acumen
Proven ability to lead, motivate and inspire team to achieve excellence
Proven track record of meeting and exceeding goals through solid business planning
Proven ability to deliver excellent client service standard and ability to lead best practice implementation
Superior verbal and written communication and interpersonal skills
Willingness to ask questions and seek solutions; self-starter
Meticulous organization and attention to detail
Ability to use a MacBook for web navigation, email and Zoom, 3-D rendering experience a plus. Proficient in Microsoft Office Programs
Ability to process information and merchandise through computer system and POS system
Ability to communicate with associates and clients
Ability to read, count and write to accurately complete all documentation
Ability to freely access all areas of the store including selling floor and stock area
Ability to operate and use all equipment necessary to run the store
Ability to climb ladders
Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds
Ability to work varied hours/days to oversee store operations including weekend and holidays
Preferred
Strong contacts in and knowledge of the local interior design community is preferred
Strong sense of personal style
Benefits
Medical, dental, vision, and basic life insurance
401k plan
Fourteen days of PTO
Seven paid holidays
Company
Serena & Lily
Serena & Lily brings a sophisticated mix of pattern and color to every room in the house from the nursery to the living room and beyond.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$69.94MKey Investors
ORIX VenturesMDC Ventures
2014-04-07Series Unknown· $42.94M
2013-03-26Series A· $10M
2011-11-09Series Unknown· $12M
Leadership Team
Lori Greeley
CEO
K
Kristy Williams
VP Design
Recent News
2025-06-06
Business Insider
2025-05-06
Company data provided by crunchbase