Elavon Europe · 1 day ago
Freight Account Processor
Naperville, IL
Full-time
Hybrid
Mid Level
$20/hr - $25.77/hr
3+ years expElavon, a subsidiary of U.S. Bank, is dedicated to providing tailored payment solutions to help customers achieve their financial goals. The Freight Account Processor is responsible for coordinating audit exception support activities and resolving audit disputes, ensuring high service satisfaction through effective communication with clients.
Financial Services
Responsibilities
The Account Processor/Auditor position is responsible for coordinating audit exception support activities and acts as an intermediary to help resolve audit disputes across many accounts
This is a client facing position where duties involving customer contact performed primarily through telephone or email communication methods
Additionally, the Account Processor/Auditor is responsible for utilizing audit reporting; conducting analytical review; executing complex rating solutions and participates in periodic review and recommendation of operational system and procedural enhancements for audit scalability measures
Oversees a selective portfolio of accounts and ensures key audit deliverables are being met by set deadlines
Maintains high service satisfaction by following up on client inquiries
Collaborates with internal teams and individuals to ensure high levels of service delivery
Participates in the review and recommendation of operational systems and procedures affecting assigned units
Audit Exceptions are transactions with an amount that the client expects to pay but does not equal what a carrier has invoiced
All exceptions that prevent an invoice from being paid are reported and managed in the Syncada application
Qualification
Required
High school diploma or equivalent
Typically three to five years of clerical and customer service experience
Preferred
Minimum one year of operations experience in the freight audit and pay services industry
Thorough knowledge of products, services, terminology, procedures and systems related to assigned area
Strong customer service skills
Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of customer service
Ability to identify and resolve/escalate complex problems
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Effective verbal and written communication skills
Benefits
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Company
Elavon Europe
In a world that sees a sale as the step before ‘goodbye’, Elavon views things differently. Because behind every payment is a person.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Alexander Klasson
Head of Sales & Partnerships | SMB DACH & BENELUX
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