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U.S. Bank · 1 day ago

Freight Account Processor

Naperville, IL

Full-time

Hybrid

Mid Level

$20/hr - $25.77/hr

3+ years exp

U.S. Bank is on a journey to help customers and businesses make better financial decisions. The Freight Account Processor role involves coordinating audit exception support activities, resolving audit disputes, and ensuring high service satisfaction through effective communication with clients and internal teams.

BankingFinancial ServicesInsuranceMortgageWealth Management

Responsibilities

Responsible for coordinating audit exception support activities and acts as an intermediary to help resolve audit disputes across many accounts

This is a client facing position where duties involving customer contact performed primarily through telephone or email communication methods

Responsible for utilizing audit reporting; conducting analytical review; executing complex rating solutions and participates in periodic review and recommendation of operational system and procedural enhancements for audit scalability measures

Oversees a selective portfolio of accounts and ensures key audit deliverables are being met by set deadlines

Maintains high service satisfaction by following up on client inquiries

Collaborates with internal teams and individuals to ensure high levels of service delivery

Participates in the review and recommendation of operational systems and procedures affecting assigned units

Audit Exceptions are transactions with an amount that the client expects to pay but does not equal what a carrier has invoiced

All exceptions that prevent an invoice from being paid are reported and managed in the Syncada application

Qualification

Freight audit experienceCustomer service skillsAnalytical skillsMicrosoft Office proficiencyVerbal communicationWritten communicationProject managementProblem-solving