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Sedgwick · 4 days ago

Remote Housing Coordinator

United States

Full-time

Remote

Entry Level

$17/hr - $18/hr

2+ years exp

Sedgwick is a leading claims management services company that offers meaningful work to its employees. The Remote Housing Coordinator is responsible for coordinating temporary housing solutions for displaced policyholders, ensuring they receive suitable accommodations through strong communication and negotiation skills.

BankingInsuranceRisk Management

Responsibilities

Support and promote Sedgwick’s mission, strategic vision, and value proposition to adjusters and policyholders

Serve as a key point of contact for policyholders during their relocation, ensuring consistent communication, clear expectations, and empathetic support

Qualify housing needs by gathering details about the insured’s lifestyle, household makeup, accessibility needs, pet considerations, and preferred amenities

Conduct detailed market research using listing platforms, vendor databases, and internal tools to locate viable, like-kind-and-quality housing options

Collaborate with corporate and independent housing vendors, landlords, and leasing agents to secure short-term rentals under time-sensitive circumstances

Apply negotiation skills to secure favorable lease terms, maximize policy benefits, and stay within Additional Living Expense (ALE) guidelines

Customize housing options that align with both policy coverage and the insured's expectations—balancing budget, availability, and quality

Maintain high touch service throughout the policyholder’s stay, proactively resolving issues and supporting lease extensions, furniture adjustments, and service needs

Draft and review lease agreements and related documents with attention to detail and policy compliance

Enter and maintain accurate data in housing databases, CRM tools, and internal platforms

Stay informed of local rental trends, landlord regulations, and insurance housing best practices to advise clients and partners effectively

Handle multiple claims and assignments at once with professionalism and urgency

Serves as the point of contact for VIP clientele

Performs other duties as assigned

Supports the organization's quality program(s)