JPMorganChase · 3 months ago
Business Operations Director - Transformation & Strategic Initiatives
1111 Polaris Pkwy, Columbus, OH, 43240, US
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expJPMorgan Chase is a premier global financial institution seeking a Business Operations Director – Transformation & Strategic Initiatives. In this role, you will define and execute a multi-year transformation roadmap, collaborating with senior leadership and cross-functional partners to drive operational excellence and innovation.
Asset ManagementBankingFinancial Services
Responsibilities
Define and communicate a compelling vision for the future of operations, aligned with organizational goals and industry trends
Lead the design and delivery of large-scale transformation programs to enhance efficiency, customer experience, and risk management
Build and maintain strong relationships with senior leadership, business partners, and external advisors to ensure alignment and successful execution
Champion a culture of innovation, agility, and continuous improvement using structured change management methodologies
Oversee the identification and mitigation of operational risks, ensuring robust controls and regulatory compliance
Inspire, mentor, and develop high-performing teams, fostering an open and collaborative culture
Develop and present robust business cases for strategic initiatives
Manage multiple priorities and deliver results under tight deadlines
Leverage data, technology, and process reengineering to drive operational improvements
Monitor progress and measure outcomes to ensure sustained results
Serve as a trusted advisor to stakeholders at all levels
Qualification
Required
Several years experience as an Executive Director or similar external position
Minimum of 10 years of experience in operations and/or technology, ideally in consumer banking
Bachelor's degree in Business Administration, Operations Management, or a related field
Proven track record of leading complex, cross-functional initiatives in a highly regulated environment
Experience in consulting or advisory roles, with demonstrated ability to influence at the executive level
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Demonstrated ability to manage multiple priorities and deliver results under tight deadlines
Experience with structured change management methodologies (e.g., Prosci ADKAR)
Ability to develop and present robust business cases
Strong stakeholder engagement skills and team leadership and talent development
Preferred
Strong understanding of consumer banking operations and technology
MBA or advanced degree preferred
Experience with data-driven transformation initiatives
Familiarity with industry best practices in operational excellence
Ability to foster a culture of innovation and continuous improvement
Experience working with external advisors and consultants
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
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