Eating Recovery Center · 1 day ago
Systems Administrator Unified Communications & Call Center
Denver, CO
Full-time
Onsite
Entry, Mid Level
$95K/yr - $110K/yr
2+ years expEating Recovery Center is a provider of innovative treatment for eating disorders and mental health issues. The Systems Administrator, Unified Communications and Call Center is responsible for the administration and maintenance of Office365 Teams communications and telephony, as well as Amazon Connect call center systems, ensuring smooth operation of telecommunications infrastructure and user support.
Health CareMedicalMedical Device
Responsibilities
Oversees the administration and maintenance of the call center systems, such as automatic call distribution (ACD), interactive voice response (IVR), and workforce management (WFM) systems
Configures and optimizes call routing strategies, ensuring efficient distribution of calls among agents
Collaborates with call center managers to implement system enhancements and workflows that enhance customer experience and agent efficiency
Maintains the organization's telecommunications infrastructure, including on-premises and cloud-based phone systems, voicemail systems, and related equipment
Monitors system performance and capacity, identifying and resolving issues proactively
Collaborates with internal teams and external vendors to implement system upgrades and enhancements
Provides technical support and troubleshooting assistance to users of telecommunications and call center systems
Conducts user training sessions to educate employees on system features and best practices
Develops and maintains user documentation, including system manuals and standard operating procedures (SOPs)
This includes escalation of all issues related to Ring Central
Qualification
Required
Associate's degree in computer science, Information Services, or related field, or equivalent experience (in addition to minimum requirement) or industry certification
2 to 4 years of proven experience in administering telecommunications, unified communications (UC) and call center systems, including phone systems, voicemail systems, ACD, IVR, and WFM systems
2+ year of Microsoft Teams Meeting, Telephony and Communication Policy administration
Strong knowledge of telecommunications protocols and technologies, such as SIP, PRI, VoIP, and TDM
Experience with call center concepts and practices, including call routing strategies, service level agreements (SLAs), and workforce management
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders
Preferred
Network+, A+, Security+ Certifications
Strong knowledge of telecommunications protocols and technologies, such as SIP, PRI, VoIP, and TDM
Familiarity with firewall and route/switch protocols is a big plus
AWS, Microsoft, and Network protocol certifications a plus
Ability to work occasional nights and weekends
Benefits
Generous Paid Time Off
401(K) with company match
Tuition reimbursement
Company
Eating Recovery Center
Eating Recovery Center, an international center, provides comprehensive treatment for anorexia, bulimia, EDNOS and binge eating disorder.
1001-5000 employees
H1B Sponsorship
Eating Recovery Center has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (7)
2022 (5)
2021 (4)
Funding
Current Stage
Late StageTotal Funding
$5.49M2021-10-05Acquired
2012-01-01Private Equity
2010-05-27Private Equity· $5.49M
Leadership Team
Sara Villegas
Senior Director, Digital Marketing
Recent News
Federal Trade Commission
2025-06-25
Company data provided by crunchbase