Apply on Employer Site

Akkodis · 1 day ago

Loyalty Program Manager

Chicago, IL

Contract

Hybrid

Senior Level

$65/hr - $70/hr

6+ years exp

Akkodis is seeking a Senior Technical Business Analyst / Data Architect – Loyalty Systems to lead the design, integration, and optimization of data and business solutions for customer loyalty systems. This role requires a blend of business acumen and technical expertise to ensure loyalty program requirements are met with scalable and secure data solutions.

Information Technology & Services

H1B Sponsor Likely

Hiring Manager

Muskan P.

Responsibilities

Partner with stakeholders across product, marketing, CRM, and IT to gather, analyze, and prioritize business requirements related to loyalty program capabilities (e.g., accrual, redemption, tiering, member lifecycle)

Translate business needs into detailed technical specifications and solution designs

Document system and process flows, data mappings, and interface specifications for loyalty system integrations

Analyze loyalty program performance, customer data, and behavioral metrics to inform system design and enhancements

Support stakeholder alignment by leading workshops and presenting solution designs

Lead the design and implementation of end-to-end data architectures supporting loyalty programs, including customer profiles, transactional history, engagement metrics, and campaign data

Design and maintain conceptual, logical, and physical data models for loyalty ecosystems

Define data integration strategies and oversee data flow design between loyalty platforms, CRM, POS, mobile apps, and enterprise data warehouses

Ensure alignment of loyalty data models with enterprise architecture and data governance standards

Collaborate with data engineers, developers, and DevOps teams to ensure solutions are robust, scalable, and optimized for performance

Evaluate new loyalty platforms or enhancements and provide architectural recommendations

Effectively prioritize and execute tasks in a fast-paced environment

Work both independently and in a team-oriented, collaborative environment

Flexible and adaptable to learning and understanding new technologies

Highly self-motivated and directed

Qualification

Data architectureLoyalty systems expertiseSQLData modeling toolsAPI integrationsCloud data platformsData orchestration toolsDocumentation skillsCommunication skillsPresentation skills

Required

Bachelors degree in Computer Science, Information Systems, Data Science, or related field

6+ years of experience in business analysis and data architecture roles, with significant focus on customer loyalty systems or CRM platforms

Deep experience with loyalty business processes: point accrual/redemption, member tiers, campaign targeting, personalization, breakage analysis, etc

Strong SQL skills and experience with cloud data platforms (e.g., Snowflake, BigQuery, Azure Synapse, AWS Redshift)

Proficiency in data modeling tools (e.g., ER/Studio, Lucidchart, dbt, ERwin)

Experience working with API integrations, event-based data pipelines, and microservices architecture

Familiarity with enterprise loyalty platforms (e.g., Salesforce Loyalty, Oracle Loyalty Cloud, Comarch, SessionM, Annex Cloud, Kobie, etc.)

Experience with tools like Airbyte, dbt, Airflow, Fivetran, or Talend for data orchestration

Proven ability to act as a bridge between technical teams and business stakeholders

Strong documentation, communication, and presentation skills

Preferred

Experience in high-volume, customer-centric industries (retail, travel, hospitality, QSR)

Familiarity with customer identity resolution, real-time personalization, or CDPs (Customer Data Platforms)

Understanding of data privacy and compliance regulations (GDPR, CCPA)

Knowledge of A/B testing, attribution modeling, and predictive analytics in loyalty contexts

Benefits

Medical

Dental

Vision

Life insurance

Short-term disability

Additional voluntary benefits

An EAP program

Commuter benefits

401K plan

Paid Sick Leave

Holiday pay

Company

Akkodis

Glassdoor3.3

Akkodis provides digital engineering solutions for sustainable and innovative industries.

Zug, Zug, CHE

10001+ employees

https://www.akkodis.com

H1B Sponsorship

Akkodis has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (141)

2024 (121)

2023 (67)