Phyton Talent Advisors · 3 days ago
Customer Service Representative
Memphis, TN
Contract
Onsite
Entry, Mid Level
$24/hr - $26/hr
2+ years expPhyton Talent Advisors is representing a Global Financial Services Firm seeking a Customer Service Representative in Memphis, TN. This role involves supporting the Client Services team by serving as the primary point of contact for clients and handling high-volume inbound calls while ensuring a strong customer experience.
AccountingComplianceConsultingHuman ResourcesRecruitingStaffing Agency
Responsibilities
Answer inbound calls from clients and provide exceptional customer service
Resolve basic inquiries such as username or password resets, address changes, and phone number updates
Document all call activity accurately and in real time using proprietary systems
Respond to inquiries or complaints received via phone or written correspondence
Research and review requests or issues using established policies, procedures, and guidelines
Coordinate issue resolution with appropriate internal departments when necessary
Inform customers of standard procedures and resolutions
Follow up verbally or in writing to ensure customer satisfaction
Determine the most effective resolution methods while adhering to company policies
Qualification
Required
2–3 years of recent customer service experience, preferably in a call center environment
Ability to type while actively engaging in phone conversations
Strong multitasking skills with the ability to navigate multiple systems simultaneously
Experience working with dual monitors
Proficiency in Microsoft Word, Outlook, and basic Excel
Typing speed of at least 40 WPM
Excellent verbal and written communication skills with strong grammar and clarity
Professional, customer-focused demeanor
High School Diploma or equivalent required
Preferred
Experience in banking or financial services (preferred but not required)
Company
Phyton Talent Advisors
Phyton Talent Advisors, formerly Linium Resources, provides top-tier talent for the world's most competitive industries.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
John Costa
Managing Partner
Michael J. Ivie, PRM, PMP, MBA
Managing Partner, Head of Financial Services Consulting
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