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EyeCare Partners · 1 day ago

Patient Educator - Contact Lens Tech

Rockford, MI

Full-time

Onsite

New Grad, Entry Level

EyeCare Partners is the nation’s leading provider of clinically integrated eye care, with a mission to enhance vision, advance eye care and improve lives. The Patient Educator - Contact Lens Tech will assist patients with their contact lens needs, educate them on products and care, and provide excellent customer service while maintaining professionalism.

Hospital & Health Care

Responsibilities

Help patients with their contact lens needs: processing orders, applying insurance and various other tasks

Educate patients on contact lens products, proper care of contact lens, and insertion and removal of contact lenses

Proactively engages patients in communicating what to expect with the visit and continues to communicate delays or any other changes with the patient

Maintains professionalism to provide excellent customer service for patients; practices confidentiality and privacy protocols by following policies and HIPAA requirements

Assists team members and completes other special projects as requested

Qualification

Optometry experienceOphthalmology experienceNextGen softwareEHR experienceComputer skillsCommunication skillsInterpersonal skillsOrganizational skillsDetail-orientedTeam player

Required

Minimum of HS Diploma

Strong communication and interpersonal skills

Must be well-organized, a team-player, and detail-oriented

Motivated and dependable with a patient-friendly personality

Demonstrated superior computer skills

Some travel between offices will/may be required

This role requires a variety of physical activities to effectively perform essential job functions

The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%)

Employees must be able to lift, carry, push, and pull items up to 25 lbs

Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology

Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time

Occasional driving or climbing may also be necessary

Preferred

Previous Optometry, Ophthalmology, or medical background preferred

Experience with NextGen software or other EHR is preferred

Benefits

Health/dental/vision insurance

Employer-paid life insurance

Paid Time Off (PTO)

Employer-matched 401k

Monthly incentive programs

Generous employee purchase program

Family purchase events

Certification reimbursements

Company

EyeCare Partners

At EyeCare Partners, we are on a mission to reinvent eye care by creating a network of optometry and ophthalmology practices that bring together a wealth of expertise, resources and knowledge.

Founded in 2015