Intercon Security · 20 hours ago
Security Regional Account Manager
Chicago, IL
Full-time
Hybrid
Mid, Senior Level
$120K/yr - $125K/yr
5+ years expInter-Con Security Systems, Inc. is a leading global security company providing a full range of physical security services. The Regional Account Manager is responsible for managing daily operational staffing requirements, conducting quality assurance inspections, and serving as the liaison with client representatives to ensure high-quality service delivery.
Security & Investigations
Hiring Manager
Ivanna Ponce Frias
Responsibilities
Manage daily Security Officer operational staffing requirements and administrative functions, meeting business goals and objectives
Conduct quality assurance inspections, monitor, and manage their direct management team, along with the Security Officers in the assigned region
Ensure subordinate supervisors understand and deliver orders, ensure sufficient resources are available to support and/or establish posts in a timely fashion, and are appropriately filled according to contract requirements and post orders
Serve as Inter-Con’s Regional contract liaison with client representatives to ensure delivery of the highest quality of service within a limited turnaround time
Oversee the training and operational employment of Field Supervisors and Security Officers
Ensure the highest standards of conduct, appearance, performance, and training are being met at all times
Keep the Senior Vice President of Operations apprised of contract performance by accurately communicating status of compliance and identifying any deficiencies in a timely manner
Qualification
Required
Manage daily Security Officer operational staffing requirements and administrative functions, meeting business goals and objectives
Conduct quality assurance inspections, monitor, and manage their direct management team, along with the Security Officers in the assigned region
Ensure subordinate supervisors understand and deliver orders, ensure sufficient resources are available to support and/or establish posts in a timely fashion, and are appropriately filled according to contract requirements and post orders
Serve as Inter-Con's Regional contract liaison with client representatives to ensure delivery of the highest quality of service within a limited turnaround time
Oversee the training and operational employment of Field Supervisors and Security Officers
Ensure the highest standards of conduct, appearance, performance, and training are being met at all times
Keep the Senior Vice President of Operations apprised of contract performance by accurately communicating status of compliance and identifying any deficiencies in a timely manner
Can independently develop reports, spreadsheets, diagrams, charts, graphs, and other products that may be needed. (e.g. – MS Word, Excel, Access, SharePoint)
Understand operational KPIs and ability to utilize data to drive operations
Strong interpersonal, critical thinking, time management, and multi-tasking skills required
A great communicator that gets the value of teamwork. Able to interact in a corporate environment and effectively communicate with all levels of management
Must be flexible and possess the ability to meet deadlines in a high tempo, ever changing, fast paced, sometimes stressful environment
A dependable team player with business maturity, enthusiasm, and a positive work attitude
Customer Service orientation required
Must be able to travel up to 50%
Prolonged periods of sitting at a desk and working on a computer
Various periods of operating, transiting, maneuvering in the field environments
Must be able to lift up to 15 pounds at times
Additionally, the position requires near and far vision in reading correspondence and using the computer, and acute hearing when providing phone service
Preferred
An understanding of security operations and contracts management preferred
Preferred candidate has either an honorable military discharge, a Bachelor's degree or 5 years' experience in an operations management and project management role
Company
Intercon Security
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1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase