Quantiphi · 1 day ago
Engagement Manager - Retail
Atlanta, GA
Full-time
Hybrid
Senior LevelQuantiphi is an award-winning Applied AI and Big Data software and services company. The Engagement Manager will lead the delivery of Conversational AI and automation solutions for retail and e-commerce clients, managing project execution and ensuring effective client communication.
Artificial Intelligence (AI)Cloud Data ServicesInsurTechMachine LearningSoftware
Responsibilities
Manage communication and relationships with retail/e-commerce clients
Provide guidance on Conversational AI use cases: product discovery, order tracking, returns, loyalty, store support, etc
Align internal teams with retail priorities, seasonal demands, and CX roadmaps
Present strategic insights and best practices for retail digital transformation
Lead the complete SDLC—solutioning, engineering, testing, deployment, and maintenance
Manage multiple workstreams and ensure timely delivery of milestones
Support teams in solving technical issues and improving bot accuracy/performance
Conduct reviews for solution quality, integrations, and compliance
Identify new retail opportunities and help refine solution strategies
Resolve technical blockers related to retail systems (POS, OMS, CRM, loyalty)
Mentor team members and support skill development
Travel to client sites or retail events when required
Qualification
Required
Excellent communication, presentation, and analytical abilities
Strong experience managing teams in a fast-paced environment
Strong business analysis skills with understanding of retail KPIs (AOV, NPS, CSAT, etc.)
Ability to operate independently and manage client expectations
Preferred
Experience with AI bot platforms (Dialogflow, Lex, Rasa, Azure, etc.)
Understanding of NLP, conversational design, and continuous learning
Knowledge of retail voice automation (IVR, voice shopping)
Exposure to solution scoping, proposals, and pre-sales activities
Interest in emerging retail tech: ML, GenAI, predictive analytics, cloud
Benefits
Make an impact at one of the world’s fastest-growing AI-first digital engineering companies.
Upskill and discover your potential as you solve complex challenges in cutting-edge areas of technology alongside passionate, talented colleagues.
Work where innovation happens - work with disruptive innovators in a research-focused organization with 60+ patents filed across various disciplines.
Stay ahead of the curve—immerse yourself in breakthrough AI, ML, data, and cloud technologies and gain exposure working with Fortune 500 companies.
Company
Quantiphi
Quantiphi is a digital engineering company that provides data science and machine learning software and services.
Founded in 2013
1001-5000 employees
H1B Sponsorship
Quantiphi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (45)
2024 (65)
2023 (45)
2022 (94)
2021 (71)
2020 (46)
Funding
Current Stage
Late StageTotal Funding
$23.41MKey Investors
Multiples
2019-12-19Series A· $20M
2018-09-13Series Unknown· $3.41M
Leadership Team
Asif Hasan
Co-Founder
Ritesh Patel
Co-Founder
Recent News
2025-12-05
2025-12-02
Company data provided by crunchbase