ARUP Laboratories · 1 week ago
Client Services Agent
Salt Lake City, Utah, United States
Full-time
Onsite
New Grad, Entry Level
$16.84/hr - $16.84/hrARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah. The Client Services Agent acts as the front-lines to establish and provide excellent patient care and customer service, facilitating communication with healthcare providers, patients, and ARUP staff.
Biotechnology
Responsibilities
Build and maintain customer relationships throughout all communications while providing a positive, professional and empathetic understanding to all customers
Create and modify patient orders and demographics by following complex ordering procedures, processes and policies
Prioritize, research and respond to requests for test information, specimen requirements, supplies and fees associated with vendor and internal testing
Foster communications and exhibit exceptional customer service in all professional interactions
Exercise careful deliberation and judgment pertaining to complex job requirements and responsibilities in order to best serve the patient, customer, and ARUP
Exhibits high quality performance through accuracy and commitment in a timely manner
Promote and exercise information management through case ownership and prioritization by providing thorough documentation and follow through when appropriate for customer satisfaction
Familiarity with ARUP clients and Account Executives
Provide education, guidance, and resolution to customers regarding available resources, information and application utility
Promotes and utilizes multiple systems within ARUP in order to research and resolve customer issues effectively and efficiently
Serves as a liaison between ARUP customers and technical sections
Other duties as assigned
Qualification
Required
Demonstrate competence in the policies, procedures and processes associated with delivering excellent customer service at ARUP Laboratories
Build and maintain customer relationships throughout all communications while providing a positive, professional and empathetic understanding to all customers
Create and modify patient orders and demographics by following complex ordering procedures, processes and policies
Prioritize, research and respond to requests for test information, specimen requirements, supplies and fees associated with vendor and internal testing
Foster communications and exhibit exceptional customer service in all professional interactions
Exercise careful deliberation and judgment pertaining to complex job requirements and responsibilities in order to best serve the patient, customer, and ARUP
Exhibits high quality performance through accuracy and commitment in a timely manner
Promote and exercise information management through case ownership and prioritization by providing thorough documentation and follow through when appropriate for customer satisfaction
Familiarity with ARUP clients and Account Executives
Provide education, guidance, and resolution to customers regarding available resources, information and application utility
Promotes and utilizes multiple systems within ARUP in order to research and resolve customer issues effectively and efficiently
Serves as a liaison between ARUP customers and technical sections
Stooping: Bending body downward and forward by bending spine at the waist
Reaching: Extending hand(s) and arm(s) in any direction
Mobility: The person in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc
Communicate: Frequently and effectively communicate with others
PPE: Biohazard laboratory environment that requires use of personal protective equipment in accordance with CDC and OSHA regulations and company policies
ARUP Policies and Procedures: To conduct self in compliance with all ARUP Policies and Procedures
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body
Fine Motor Control: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling
Company
ARUP Laboratories
ARUP Laboratories is a research and development laboratory that provides laboratory operations and system laboratory alignment solutions.
Founded in 1983
1001-5000 employees
H1B Sponsorship
ARUP Laboratories has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (147)
2024 (75)
2023 (98)
2022 (155)
2021 (72)
2020 (52)
Funding
Current Stage
Late StageTotal Funding
$3MKey Investors
Health Resources and Services Administration
2023-01-10Grant· $3M
Leadership Team
Kent Gordon
CFO
Alex P.
Talent Acquisition Partner
Recent News
2025-10-28
Medical Xpress - latest medical and health news stories
2025-10-23
Company data provided by crunchbase