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Wolters Kluwer · 18 hours ago

Sr. Strategic Account & Relationship Manager

Greenwood Village, CO

Full-time

Onsite

Mid, Senior Level

$97K/yr - $170K/yr

5+ years exp

Wolters Kluwer is seeking a Sr. Strategic Account & Relationship Management Executive to manage and grow existing Commercial Customer relationships in a defined territory. The role involves fostering relationships, securing renewals, growing revenue, and providing ongoing training and support to maximize usage.

BankingFinanceInformation ServicesInformation TechnologyLegalMobilePublishingSoftware

Hiring Manager

James Crawford

Responsibilities

Identify target opportunity and stakeholders

Facilitate outreach and background information collection with new opportunity

Identify and build relationships with key stakeholders

Conduct customer needs assessment

Qualify target opportunity based upon account value, threats, and barriers

Record accurate customer data in the CRM system

Build effective sales pipelines

Prepare activity and forecast reports

Attend conferences and tradeshows to promote product visibility and generate leads

Meet and exceed monthly, quarterly and yearly revenue targets through complete ownership of a assigned book of business

Create and update a Book of Business Plan to include strategy, tactics and milestones as it relates to hitting goals set by the company

Customize and communicate product value proposition and solution design

Develop and review implementation scope

Coordinate with Sales Operations team in executing supporting active selling functions including contract creation, terms and conditions development, quoting, and modifications

Conduct contract reviews, pricing, and negotiation

Obtain final signature and finalize order

Build lasting customer relationships to retain and grow existing commercial customer base

Review account utilization management reporting and provide recommendations

Conduct regular account review meetings

Collaborate with marketing in account communications planning and marketing campaigns

Identify cross-sell and up-sell opportunities

Work closely with other Commercial Sales colleagues on new implementation, training of customers

Manage all aspects of trial and subscription usage activity to ensure the customer realizes the full value of our services

Trains all new clients and proactively seeks out training opportunities with existing clients who demonstrate low product usage. Client usage stats must be reviewed during the monthly meetings with the Account Manager to identify renewal concerns and the need for additional training opportunities. Responds promptly and professionally to customer inquiries and seeks out opportunities to provide a high level of customer service

Collaborate with marketing in account communications planning and marketing campaigns

Provide territory coverage as needed

Assist and communicate effectively with all departments as it relates to the company selling process

Comply with established sales policies, pricing guidelines, and best practices

Maintain the highest standards of integrity and respect for co-workers and customers Special projects as assigned

Act as liaison between the marketplace and Wolters Kluwer Product Development Team by actively seeking out and documenting product and market feedback

Participating in new system user acceptance testing

Qualification

Sales experienceCustomer relationship managementHealthcareIT salesComputer skillsPresentation skillsWritten communication skillsNegotiation skillsTeam collaboration

Required

Bachelor's degree or equivalent years of experience

A minimum of 5 years of sales experience preferably in healthcare or IT related sales with a track record of success in building relationships throughout relevant customer disciplines and departments, meeting goals and presenting to high level decision makers

Strong computer skills (Internet, Excel, PowerPoint, Word, CRM Programs)

Experience demonstrating and selling sophisticated and complex products/technologies

Possess strong product knowledge of all CE applications that are sold in the commercial market

Strong telephone, presentation and written communication skills

Valid US driver's license and Passport to manage overnight travel up to 30% - 35% in territory