Outreach: Building Healthy Lives · 1 day ago
Behavioral Health Office Manager
Richmond, Richmond Hill, NY, US
Full-time
Onsite
Mid Level
$40K/yr - $52K/yrOutreach is a non-profit organization dedicated to helping individuals address substance use and behavioral health disorders. The Behavioral Health Office Manager plays a crucial role in ensuring the smooth operation of the outpatient department's front-office activities and serves as the first contact for clients and the community.
Addiction TreatmentHealth CareNon ProfitNursing and Residential CareRehabilitationWellness
Responsibilities
Accurate collection and tracking of information related to the client’s/family’s financial information, participation and/or qualification for Medicaid benefits and/or other insurance, and, overall, for ensuring that the agency maximizes third party revenue utilizing a realistic and fair fee structure that considers the individual’s ability to pay
Provide information regarding services, conducted phone screenings, and recorded information in the intake book. Interacting with referral sources, clients, and staff in a professional, ethical, and caring manner
Answer/screen incoming phone calls; welcomed and screened visitors; maintained reception area appearance; maintained knowledge of staff schedules
Conduct pre-intake telephone screening, scheduling intake appointments, and recording relevant intake information in the intake log
Collect client fees, issue receipts, and record information on the computer. Collecting all Medicaid client cards daily and swiping cards using the Medicaid machine
Reporting any benefit denials to appropriate staff
Maintaining an efficient and understandable filing system for administrative and clinical records; updating the filing system periodically. Ensuring charts are well organized
Maintaining a supply of forms and pre-arranged intake folders. Disassembling charts of discharged clients and files appropriately
Input all daily client activity and client demographic information into the computer
Monitor the following internal records: Caseload updates, clinic appointment books, toxicology client roster, etc
Scheduling medical, psychiatric, and intake appointments for clients as needed
Assisting in safeguarding clients’ confidentiality following pertinent regulations, which include HIPAA and CFR42, Part 2
Assisting in the maintenance and order of office and toxicology supplies
Assisted in the maintenance of the physical plant; reported needed repairs promptly; responded appropriately to emergencies; utilized appropriate agency resources in seeking to improve physical plant function and safety
Ensuring the accuracy of data collection by printing out service activity reports and comparing them to information input into the Avatar system by the support staff
Ensuring the accuracy of client chart filing by conducting weekly spot audits of client charts
Ensuring that the reimbursement specialist accurately input client insurance information into the IMA system
Providing information regarding services, conducting phone screening, and recording information in the intake books. Scheduling medical, psychiatric, and intake appointments as needed
Assisting in the maintenance of the physical plant: reports needed repairs on time; responds appropriately to emergencies; and maintains office supply inventory
Collecting client fees, issuing receipts, and recording information on the computer. Verifying Medicaid and other medical insurance eligibility. Report any benefit denials to the billing department. Overseeing petty cash, including disbursements and reconciliation
Assisting in safeguarding clients’ Protected Health Information (PHI) to comply with Health Insurance Portability and Accountability Act (HIPAA) regs
Assisting the Program Director as needed, including typing correspondence, reports, memos, proofreading, and editing
Overseeing the distribution of Metrocards and preparation of monthly reconciliation, which is given to the Bookkeeping Dept
Attending and actively participating in weekly supervisor’s meetings to ensure that all support staff-related issues are addressed
Maintaining positive working relationships with the unit director and participating in Agency committees, as assigned, and any other assignments as requested by the Director of Outpatient Services
Qualification
Required
Minimum of BA/ BS Diploma
Strong organizational skills with the ability to multitask to ensure that all administrative functions are completed promptly and efficiently
Computer literate
Strong customer service skills
Preferred
Supervisory experience a plus
Bilingual (Spanish / Polish) is a plus
Medicaid knowledge or insurance billing a plus
Company
Outreach: Building Healthy Lives
Outreach, a non-profit organization, is a premier provider and champion of quality, life-changing drug and alcohol abuse treatment and training services in New York City and Long Island.
Founded in 1980
201-500 employees
H1B Sponsorship
Outreach: Building Healthy Lives has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (9)
2023 (13)
2022 (28)
2021 (15)
2020 (5)
Funding
Current Stage
Growth StageLeadership Team
Mary Brite, LCSW
Chief Compliance Officer
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