Apply on Employer Site

Ascendion · 1 day ago

Customer Relationship Management Business Analyst

United States

Full-time

Remote

Senior Level

$110K/yr - $115K/yr

5+ years exp

Ascendion is a full-service digital engineering solutions company that creates and manages software platforms for enterprise clients. The CRM Business Analyst will collaborate with business stakeholders to define and document user requirements, analyze current processes, and support CRM integrations and user acceptance testing.

Augmented RealityCloud ComputingConsultingSoftware Engineering

H1B Sponsor Likely

Hiring Manager

Binal Patel

Responsibilities

Analyze and document current-state business processes and identify improvement opportunities

Define future-state processes aligned with CRM capabilities and business goals

Elicit and document business and user requirements through interviews and workshops

Translate requirements into user stories with clear acceptance criteria

Perform impact analysis across people, processes, systems, and data

Support CRM integrations with telephony, campaign management, and related platforms

Engage end users to validate usability and support solution adoption

Assist with training materials, policies, and procedural documentation

Support User Acceptance Testing (UAT), issue tracking, and resolution

Provide go-live and post-production support

Qualification

Business AnalysisCRM ImplementationsHealthcare Industry ExperienceMS Dynamics 365Telephony ExposureAnalytical SkillsCommunicationProblem-Solving Skills

Required

5+ years of experience as a Business Analyst partnering with IT teams

5+ years of experience working with customer or member-facing teams

5+ years of experience in the healthcare industry

Experience with CRM implementations; MS Dynamics 365 preferred

Experience supporting large-scale, customer-centric initiatives

Exposure to telephony (e.g., Genesys), campaign management, or AI platforms

Strong communication, analytical, and problem-solving skills

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Long-term disability insurance

Short-term disability insurance

Paid parking/public transportation

12 days/hours of paid time off

08 days/hours of paid sick and safe time

09 days/hours of paid vacation time

2 weeks of paid parental leave

X paid holidays annually

Company

Ascendion

Ascendion is a trusted ally for enterprise business and technology leaders engineering the digital future.

Founded in 2022

Basking Ridge, New Jersey, USA

10001+ employees

https://ascendion.com

H1B Sponsorship

Ascendion has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (172)

2024 (193)

2023 (93)