Capital One · 2 weeks ago
Member Relations Sr Associate, Concierge - Velocity Black (Remote)
United States
Full-time
Remote
Entry, Mid Level
$88K/yr - $100K/yr
2+ years expCapital One is a dynamic company focused on providing excellent service through innovative solutions. The Member Relations Sr Associate will lead efforts in ensuring a successful service experience and high renewal rates while managing member inquiries and collaborating with internal teams.
Financial Services
No H1B
Responsibilities
Daily monitoring membership workflows and ensuring timely and quality responses to member inquiries
Maintain the tracking and analysis of renewals and associated KPI’s
Strong communication with members via phone, chat and email channels
Work closely with the product team to support and identify the need for internal systems and process automations, in addition to escalating internal and member facing bugs
Maintain and execute well-managed requirements, with clear knowledge of membership policies
Act as a liaison between members and internal teams, and regularly share feedback and trends to influence operations and strategy as it pertains to member satisfaction
Assist Vertical Leads in developing member retention communications and strategies
Act as an ambassador and proudly deliver on our promises to members by providing world-class service
Demonstrate ability to grow into the high talent bar, with a clear interest in professional development
Oversee the daily management of the crm database infrastructure and perform regular membership audits, ensuring accurate data inputs and timely off-boarding
Qualification
Required
Bachelor's degree or Military Experience
At least 2 years experience working in client facing roles
At least 1 year of process or project management experience in an agency, startup, or corporate setting or at least 1 year of experience in the financial services industry
General understanding of luxury market and experience working with high net worth individuals
Excellent time management skills
Strong relationship building and negotiation skills
Adaptability and multitasking
‘Yes first' mentality
Strong communication skills, including written and verbal
Extremely strong attention to detail
Entrepreneurial, problem-solving attitude
Excellent, clear and effective verbal and written communication skills
Experience in a collaborative and transparent environment
Ability to work in high-pressure environment with tight deadlines
Preferred
3+ years experience working in client facing roles
2+ years of process or project management experience in an agency, startup, or corporate setting
2+ years of experience in financial services industry
Experience with Google Suite products
Benefits
Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
Company
Capital One
Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.45BKey Investors
Berkshire Hathaway
2025-09-11Post Ipo Debt· $2.75B
2025-01-30Post Ipo Debt· $1.75B
2023-05-15Post Ipo Equity· $954M
Leadership Team
Daniel Arellano
Senior Vice President, Business Cards and Payments
Justin Burch
Senior Vice President
Recent News
2026-01-25
2026-01-25
2026-01-25
Company data provided by crunchbase