Kemin Industries · 13 hours ago
Customer Service Representative
Des Moines, IA
Full-time
Onsite
Mid Level
3+ years expKemin Industries is a global biotechnology company committed to transforming the quality of life for people, pets, and the planet. They are currently hiring a Customer Service Representative to assist customers and support the sales team by managing domestic and international customer orders, ensuring customer satisfaction, and maintaining compliance with ISO policies.
BiotechnologyFood and BeverageSustainability
Responsibilities
Capable of handling all transactional related communications routine and with supervision
Handle domestic and international customer orders, ensuring timely and accurate shipping of materials to various locations
Ability to communicate at all levels within Kemin and Customer’s organization as needed in order to ensure order satisfaction
The principle purpose of this position is to support customer purchase order acceptance and fulfillment. Duties include:
Order acceptance and solicitation
Maintenance of customer pricing, ship to and bill to database
Work in partnership with Finance Department to ensure accurate and timely invoicing
Provide input to production meetings to communicate customer needs and expectations to the Manufacturing Department
Communicate order status and changes of status to customers as needed
Responsible for the development and compliance of all ISO policies and standards within the department
Responsible for the execution of the strategic plan by providing superior customer service and support to the field staff
Handle customer orders, invoicing, providing internal/external customer service to all departments
Complex problems include monitoring inventory in relationship to customer orders resulting in timely delivery of product on all open orders. The incumbent may be required to track sample requests and providing follow-up to field representatives
Qualification
Required
High School Diploma with 3-5 years of experience OR Associates Degree with 0-3 years of experience
Strong organizational skills with an attention to detail
Ability to work productively in a fast paced, high-pressure environment
Strong communication and coordination skills especially
Ability to maintain a positive attitude and positive communications with customers, especially in the event of unmet customer expectations or shipment difficulty
Remain in emotional control, organized and clear headed during periods of high stress situations
Master the ability to work productively in a fast paced, high-pressure environment while demonstrating a high level of AQ
All communication with customers and coworkers must be performed in a positive and professional manner
Benefits
Competitive Financial Package: Enjoy a rewarding salary, uncapped bonus opportunities, a 401k match program, and generous paid vacation and holidays.
Career Development and Advancement: Unlock your potential with opportunities for growth and development throughout your entire career.
Continued Learning Opportunities: Grow your skills with our in-house learning platforms, offering thousands of training resources both live and online, and take advantage of tuition reimbursement for external post-secondary pursuits.
Service Opportunities: Make a positive impact with paid time off for volunteering in your community
Company
Kemin Industries
Kemin Industries provides health-related products to improve the quality, safety, and efficacy of food.
1001-5000 employees
H1B Sponsorship
Kemin Industries has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2023 (4)
2022 (3)
2021 (2)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$260M2025-12-01Debt Financing· $50M
2025-02-12Debt Financing· $20M
2023-04-25Debt Financing· $65M
Leadership Team
Jason Shelton
Vice President Research And Development
Adriano Di Toppa
Enterprise Data Manager
Recent News
The French Tech Journal
2025-12-02
Precedence Research
2025-12-02
2025-11-20
Company data provided by crunchbase