NEOGOV · 1 day ago
Administrative Specialist II / Customer Service Agent III - 183917
Richland County, SC
Full-time
Onsite
Entry Level
$37K/yr - $40K/yr
2+ years expNEOGOV is seeking a Customer Service Agent III for the Department of Motor Vehicles. The role involves answering complex inquiries related to DMV laws and procedures, maintaining performance levels, and utilizing various tools to assist customers effectively.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Answers complex and detailed inquiries daily concerning DMV laws, policies, and procedures as it related to driver and or vehicle services through various modes of communication such as telephone, email, or written correspondence. Consistently meets unit goals and objectives as defined for quality customer service
Maintains the desired performance levels through adherence to the job requirements set forth in the Quality Assurance Monitoring Sessions for volume of calls handled and ability to work independently
Uses various tools and mechanisms to gain and become proficient in DMV policy/procedural knowledge and research, including hard copy documents, DMV information on the Internet, Microfilm readers, and DMV mainframe to retrieve and provide accurate assistance to customers. Fax and mail documents as needed
Performs Phoenix system transactions in accordance with system procedures
Uses internal tracking system to properly and adequately record customer inquiries
All other duties as may be required by supervisor
Qualification
Required
A high school diploma or equivalent
Ability to learn and explain policy and procedures to DMV customers
Ability to communicate effectively, both orally and in writing
Proficient in basic computer skills
Must have technical ability to properly operate multi-line phone set with headset
Works under general supervision after a period of training
Works in general office environment
May be required to work extended hours outside of the normal scheduled work week
Must be able to lift 10-15 lbs
The work requires sitting for long prolonged periods of time and significant time spent at a computer terminal
Preferred
A high school diploma and two (2) years job experience or an equivalent combination of education, training and related experience
Benefits
Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
15 days annual (vacation) leave per year.
15 days sick leave per year
13 paid holidays
State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household
Generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave.
Work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits.
Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
State employees are also offered retirement plan options, including defined benefit and defined contribution plans.
Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase