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Mandarin Oriental · 2 days ago

Vice President, Global Sales, The Americas

New York, United States

Full-time

Onsite

Director/Executive

10+ years exp

Mandarin Oriental is a global luxury hotel group, and they are seeking a Vice President of Global Sales for the Americas. This role is responsible for leading the global sales strategy across the Americas portfolio to drive revenue growth and market share while managing a geographically dispersed sales team.

Hospitality

Responsibilities

Develop and execute the global sales strategy for the Americas, aligned with Mandarin Oriental’s brand positioning and overall business objectives

Own global and regional key account relationships, engaging directly with C-level and senior decision-makers to understand market needs and deliver tailored, high-value solutions

Lead and execute global and regional contract strategies to secure volume and strategic business

Drive a coordinated approach to large-scale RFPs to secure outsized commercial impact

Monitor and analyse global and property-level sales performance metrics, translating insights into clear strategic recommendations

Collaborate closely with Marketing, Revenue Management, Distribution and Brand teams to ensure alignment across all commercial initiatives

Support new hotel openings across the Americas by developing pre-opening sales strategies, building market awareness and establishing key client relationships to ensure strong performance from launch

Lead, inspire and manage a geographically dispersed Global Sales team across North, Central and South America

Coach, mentor and develop Sales Directors, Associate Directors, Sales Managers, Global Sales Agents and support colleagues to drive performance and long-term career growth

Set clear performance goals and expectations, providing regular feedback and coaching aligned with business priorities

Foster a collaborative, inclusive and high-performance culture that reflects Mandarin Oriental’s values and leadership standards

Represent Mandarin Oriental across the annual Global Sales Calendar, industry trade shows, client events and conferences

Build and maintain strong senior-level relationships with key clients, including corporate accounts, luxury travel agencies, consortia and strategic partners

Lead negotiations for major group, corporate and partnership agreements

Ensure exceptional client experience and satisfaction through effective senior-level account management

Evaluate the effectiveness of the Global Sales function in partnership with the Vice President, Global Sales, ensuring sales activity and events are used strategically to drive engagement and revenue

Provide insight into sales tools, technologies and CRM systems to enhance productivity, visibility and data-driven decision-making

Qualification

Global sales strategySenior sales leadershipKey account managementAnalytical skillsHotel managementCommercial planningTeam managementCoachingCultural awarenessCollaborationMentoringNegotiation

Required

Bachelor's degree, preferably in Hotel Management, Business Administration or Marketing

10+ years' experience in hotels, travel trade or a comparable fast-paced industry

Strong global sales experience, with deep understanding of the Americas market

Proven track record of delivering and exceeding ambitious revenue and growth targets

Significant senior sales leadership experience, with the ability to influence, develop and empower high-performing teams

Strong analytical and strategic thinking skills, with the ability to interpret market dynamics and translate insights into action

Comfort operating in a fast-paced, evolving and highly collaborative environment

Global mindset with experience working across regions and cultures; additional language skills are an advantage

Benefits

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.