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PEI · 3 days ago

Senior Human Resources Manager

NYC Metro Area

Full-time

Onsite

Senior Level

$110K/yr - $120K/yr

PEI is seeking a Senior HR Manager to lead their US HR and Operations function. This role involves shaping the employee experience, driving engagement, and ensuring compliance and operational excellence across the US, while providing strategic and hands-on HR leadership.

Information Services

Work & Life Balance

Responsibilities

Act as the senior HR point of contact for all US employees and managers, providing expert advice, coaching, and practical solutions

Partner with the US Managing Director, HR Director, and senior leaders to align people strategy with business goals

Lead and develop the HR Generalist and Office Manager, fostering growth, accountability, and collaboration

Collaborate with HR colleagues across EMEA and APAC to ensure alignment and consistency in policies, processes, and initiatives

Manage complex employee relations cases, investigations, and performance matters, ensuring fair and consistent outcomes

Serve as the subject matter expert on US employment law and compliance, including multi-state regulations

Lead the relationship with PEI’s Professional Employer Organization (PEO), overseeing and negotiating contracts, benefits, and payroll coordination

Lead on contribution strategy modelling for healthcare benefits

Maintain up-to-date HR policies and employee handbook, ensuring alignment with federal and state requirements

Oversee compliance training, visa/immigration administration, and recordkeeping

Partner with the Office Manager to design high-impact engagement, wellbeing, and culture initiatives

Analyse output from stay and exit interviews, identifying themes and providing actionable insights

Maintain accurate and compliant employee records within the HRIS system

Lead annual benefit renewal and open enrolment processes, ensuring smooth execution and employee understanding

Partner with managers on performance management, feedback, and development planning

Collaborate with the HR Director on global initiatives, including succession planning, leadership development, and retention strategies

Contribute to the annual US operating budget and manage HR-related costs throughout the year

Partner with Finance to ensure payroll accuracy, benefits billing, and compliance with audits and workers’ compensation requirements

Oversee office management operations in partnership with the Office Manager, including space planning and facilities projects

Qualification

HR Generalist experienceUS employment law expertiseMid-tier HRIS proficiencyEmployee relations skillsBudget managementPEO experienceHR qualification (SHRM)DiscretionDiplomacyConfidentialityTime managementSelf-motivated

Required

Significant experience in a HR generalist position

Demonstrable experience working with a mid-tier HRIS

Experience having worked with a mid-tier US based PEO

Strong employee relations and conflict resolution experience

Discretion and confidentiality

Exceptionally organised with impeccable time management skills

Fast and innovative learner

Self-motivated with a results and data driven approach

Personable and pro-active

Ability to work independently

Self-motivated and willing to take responsibility

Innovative: able to lead by example from the front and work closely with global commercial director on staffing and compensation matters for a new sales organization recently implemented

Comfortable operating in a grown-up working environment where regular feedback is provided and the eyes of several (senior) interested parties will always be focused

Resilient under pressure – able to remain focused in the face of multiple competing priorities and ensure key deadlines are met

Diplomacy: able to display multi-faceted communication skills in a persuasive, but diplomatic way to ensure that outstanding results are achieved, and the right deadlines and initiatives get prioritised

High degree of personal pride in own and company work, constantly striving to improve

Highly goal-focused and motivated by achieving high personal standards in all aspects of work – ambitious to meet own personal and organisational goals