Nebraska Methodist College · 1 day ago
Customer Service Rep - Part Time - Nights
Methodist Hospital - Omaha, NE
Full-time, Part-time
Onsite
New Grad, Entry Level
0+ years expNebraska Methodist Health System is dedicated to providing exceptional care to the communities they serve. They are seeking a part-time Customer Service Representative to provide professional telephone and database customer support, ensuring accurate routing of calls and assisting with patient transportation services.
Higher Education
Responsibilities
Operates a multi-line phone console while exhibiting exemplary customer service skills
Practices patience
Actively listens to caller and displays sensitivity and empathy in a professional and positive manner
Effectively interacts with callers
Speaks clearly and processes incoming calls in a timely manner
Routes requests to correct department, individual cell phone, page or announces overhead
Documents in Customer Service Database
Effectively works with the customer service team staying aware of changes and communicating through various means in a fast paced environment
Demonstrates the ability to foster a cooperative work environment by working well with others and fully understanding the diversity of those we work with, displaying a positive attitude at all times
Uses patient tracking system to accurately assign and dispatch patient escorts
Monitors and tracks patient transportation jobs for correct destination and established schedule
Handles difficult calls in a positive professional manner
Initiates and escalates concerns, problems, situations, and compliments on calls meeting established criteria to ensure they are documented and communicated to appropriate staff
Follows up to ensure the customers' needs are met, as appropriate
Utilizes Amtelco Software
Processes calls and complies with department practices regarding the physician answering service (DialMD)
Assists with the documentation and input of the DialMD schedule changes associated with the on-call physician’s answering service and other customer schedules
Accurately and timely responds to Medical emergency systems that require monitoring such as Medical Emergencies, Codes, Fire and Medical Gas by contacting appropriate staff through Amtelco
Responsible for Internal/External Disaster/Disruption notifications through Amtelco, Mass Notification System and overhead announcements, for example Weather, Fire, or community events
Provides clerical support for the Integrated Service Division by performing data entry, typing, and other duties to ensure division projects are completed within established deadlines
Qualification
Required
High School Diploma or General Education Development (G.E.D.) required
6 months Telephone Customer Service required
Demonstrated working knowledge of Communications Call Center required
Must successfully complete Methodist HIPAA on-line course, Medical Terminology course and Integrated Services New Employee Orientation, within 6 months of hire
Skilled in Microsoft Office, including Word, Outlook and Excel
Strong telephone skills for positive interaction with staff and customers
Able to work in a fast-paced environment
Able to remain calm in stressful situations
Strong ability to listen to caller's detailed information and accurately route call
Accurately spell and effectively type information into a keyboard
Preferred
Some college preferred (Communications or similar coursework)
Benefits
Competitive pay
Excellent benefits
Company
Nebraska Methodist College
Established in 1891, Nebraska Methodist College is a private, fully accredited nursing and healthcare professions college and an affiliate of Methodist Health System.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Sarah Murphy
Chief Student Officer & Dean of Students
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