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ChenMed · 1 week ago

Member Growth and Onboarding Coordinator

United States

Full-time

Remote

New Grad, Entry Level

$20.20/hr - $28.83/hr

ChenMed is transforming healthcare for seniors and changing America’s healthcare for the better. The Member Growth and Onboarding Coordinator will support Medicaid enrollment, engage with patients to maximize medical benefits, and utilize EMR systems to manage patient information effectively.

Health CarePrimary and Urgent Care

H1B Sponsor Likely

Responsibilities

Supports Medicaid enrollment; collects demographic documentation and financial data and initiates follow-up procedures when necessary

Identifies and shares, with patient and/or family member(s), opportunities to maximize medical benefits and, when necessary, arranges follow-up appointments to ensure appropriate guidance to health services and application timelines

Utilizes an Electronic Medical Records (EMR) system to gather and store patient information, respond to questions on behalf of the patient and appropriately and timely document patient issues and resolutions. Maintains assigned work queue of patient accounts

Completes relevant patient documentation in compliance with all regulatory agencies, including HIPAA

Finds creative and compliant ways to engage with our patients and advance our need to have patients call us first

Engages with all patients in the lobby, acting as a lobby ambassador, to identify opportunities for referrals, patient ambassadors, and service recovery

Responsible for escalating service recovery issues to Center Dyad to ensure timely resolution

Leverages Medallia and other patient experience tools to proactively identify members for early service recovery intervention

Establishes strong relationships with brokers and agents that have ties with center

Leverages MEDALs and other tools to intervene on future disenrollment and disenrolled membership in partnership with Center Dyad

Compliantly connects future disenrolls/disenrolled members with agent of record of broker/agent of the day and notifies MGC of record or MGC of the day to reenroll members

Identifies and reports on actionable disenrollment and patient engagement trends to inform member retention strategy in collaboration with Center Dyad

Performs other duties as assigned and modified at manager’s discretion

Qualification

Electronic Medical Records (EMR)Medicaid enrollmentHIPAA compliancePatient engagementService recoveryRelationship building

Required