Robert Half · 1 day ago
Small Business Help Desk Representative
Fallon, MT
Full-time
Hybrid
New Grad, Entry Level
$19/hr - $19/hrRobert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. In this role, you will provide exceptional support to small business clients, managing inquiries and ensuring timely resolutions through phone interactions in an automated call delivery environment.
ConsultingHuman ResourcesRecruitingSecurity
Responsibilities
Provide timely customer service for incoming requests via phone in an automated call delivery environment ( NICE CXOne )
Multi-task between incoming calls and email requests, meeting a turnaround time of 12 business hours
Track phone/email/portal tickets in ServiceNow
Assume ownership of customer correspondence, complaints, and inquiries, ensuring efficient and professional resolution
Meet First Level Resolution standards
Coordinate end-to-end service with business partners when needed
Navigate multiple systems and applications to research, analyze, and resolve inquiries
Work effectively in a team environment using professional interpersonal and communication skills
Maintain compliance with corporate policies, regulatory standards, and internal processes while meeting service performance and quality standards
Utilize basic understanding of product underwriting guidelines
Maintain performance standards in a fast-paced environment
Qualification
Required
Strong customer service skills, including oral and written communication
Ability to work with internal and external customers to resolve issues effectively
Prior phone experience required; Level 1 triage/help desk experience preferred
Ability to handle multiple priorities within strict time constraints
Excellent organizational, verbal, and written communication skills
Strong collaboration and teamwork abilities
Critical thinking and analytical skills for triaging issues based on training
Ability to work independently and make informed decisions
Accurate data entry and tracking skills
Working knowledge of OneNote, Word, and Excel
Flexibility for schedule changes and overtime as needed
Adherence to in-office attendance (4 days in office / 1 day remote)
Reliable and responsive communication with management
Preferred
Experience in a call center or customer service environment highly preferred
Familiarity with ServiceNow preferred
College-level education preferred but not required based on experience
Commercial insurance experience preferred but not required
Remote work experience, including troubleshooting basic connection issues (VPN, desktop setup)
Ability to learn Small Business Insurance products and underwriting guidelines
General computer and program knowledge preferred
Experience with ServiceNow ticketing system preferred
Benefits
Medical
Vision
Dental
Life and disability insurance
401(k) plan
Company
Robert Half
🔒 At Robert Half, we prioritize your security—if you believe you've encountered a scam or fraudulent recruiter, please report it immediately to https://www.roberthalf.com/us/en/fraud-alert.
Founded in 1948
10001+ employees
H1B Sponsorship
Robert Half has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (31)
2022 (32)
2021 (18)
2020 (22)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Keith Waddell
President and CEO
Paul Gentzkow
President and Chief Executive Officer, Talent Solutions
Recent News
EIN Presswire
2025-04-14
Company data provided by crunchbase