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JPMorganChase · 3 days ago

Party Reference Data- Service Desk Analyst

Newark, DE

Full-time

Onsite

Mid Level

3+ years exp

JPMorganChase is one of the oldest financial institutions, offering innovative financial solutions to a wide range of clients. The Party Reference Data Service Desk Analyst acts as a primary point of contact for end users regarding data and functionality inquiries, collaborating with various teams to resolve issues and enhance service desk operations.

Asset ManagementBankingFinancial Services

Growth Opportunities

No H1B

Responsibilities

Serve as a subject matter expert on business processes, system functionality, and data content to resolve issues in Party Reference Data applications

Review and analyze issues to understand client needs, delivering timely and accurate resolutions

Collaborate with Technology, Operations, Product Owners, and Change Management teams to address and resolve issues

Lead daily production issue calls with Reference Data Technology and communicate updates to end users

Publish regular metrics, KPIs, and trend analyses for senior management, highlighting issue patterns and process improvements

Identify opportunities for automation and process optimization within service desk operations

Maintain and update knowledge bases, FAQs, and self-service resources to empower users and reduce repetitive inquiries

Support broader governance and analytics initiatives within the Reference Data space

Qualification

Reference data experienceJIRASQLMS ExcelMS SharePointAnalytical skillsInterpersonal skillsCommunication skillsProblem-solving skillsTeam player

Required

Bachelor's degree and 3+ years of relevant experience in a financial services organization

Strong interpersonal and relationship-building skills

Solid analytical skills

Excellent verbal and written communication and presentation abilities

Exceptional attention to detail and ability to work independently

Demonstrated problem-solving and decision-making skills

Ability to perform effectively in a fast-paced environment with tight deadlines

Team player, adaptable to a changing environment

Preferred

Experience and knowledge of reference data

Experience with JIRA, MS Excel, MS SharePoint, Business Objects, and SQL

Benefits

Comprehensive health care coverage

On-site health and wellness centers

A retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Company

JPMorganChase

Glassdoor4.0

With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.

Founded in 2000

New York, New York, USA

10001+ employees