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Hyundai Capital America · 2 days ago

Collections Associate (Skip/Early Payment Default)-Work from Home

United States

Full-time

Remote

Entry Level

$38K/yr - $58K/yr

2+ years exp

Hyundai Capital America is a financial services provider offering a range of products for Hyundai, Genesis, and Kia customers. The Collections Associate is responsible for locating customer contact information related to delinquent accounts and negotiating payment arrangements while ensuring compliance with internal policies.

Financial Services

H1B Sponsor Likely

Responsibilities

Perform skip-tracing activities leveraging all applicable skip trace tools to locate customer information

Locate and contact customers via telephone to update missing/incorrect contact information. Once contacted agent is to facilitate arrangements to bring delinquent accounts current

Review and validate accounts with missing/incorrect contact information

Properly document account information and input data in the appropriate systems

Actively participate in coaching and development sessions/trainings to co[1]create solutions that enhance individual performance and overall department/team performance

All other duties as assigned

Qualification

Skip tracing skillsNegotiation skillsBasic computer skillsListening skillsCommunication skills

Required

2+ years collection or relevant experience

Education in lieu of experience

High school graduate or GED equivalent

Strong negotiation skills – Ability to negotiate mutually beneficial arrangements with the customer

Skip tracing skills - Ability to utilize various skip tracing tools (where applicable)

Basic computer skills - Knowledge of Windows including Word and Excel

Strong communication skills - Ability to clearly communicate thoughts and ideas to peers and customers

Strong listening skills - Ability to listen and understand direction

Preferred

Bachelor's degree preferred

Benefits

Medical, Dental and Vision plans that include no-cost and low-cost plan options

Immediate 401(k) matching and vesting

Vehicle purchase and lease discounts plus monthly vehicle allowances

Paid Volunteer Time Off with company donation to a charity of your choice

Tuition reimbursement

Company

Hyundai Capital America

Glassdoor3.5

As a captive auto finance company, we achieve success by helping our partners succeed.

Founded in 1989

Irvine, California, USA

1001-5000 employees

http://www.hyundaicapitalamerica.com/

H1B Sponsorship

Hyundai Capital America has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (12)

2024 (14)

2023 (5)

2022 (9)

2021 (4)

2020 (3)