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Microsoft · 1 day ago

Cloud Solution Architect - Copilot

United States

Full-time

Remote

Mid, Senior Level

$106K/yr - $204K/yr

4+ years exp

Microsoft is a leading technology company committed to empowering every person and organization on the planet. They are seeking a Cloud Solution Architect - Copilot who will serve as a strategic advisor, driving AI transformation for customers through Microsoft’s AI solutions, including Copilot Chat and M365 Copilot.

Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware

Growth Opportunities

No H1B

Responsibilities

Be a trusted advisor and drive business value through AI Transformation: Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes. Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value

Drive Customer Success: Lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of Copilot Chat, Agents, and M365 Copilot, securing long-term customer success and renewal

Leverage Agentic AI: Use Copilot prompt engineering and Agent-building expertise to drive AI at scale

Explore growth opportunities: Partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and business value realization

Accelerate Customer AI Transformation Journey: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customer’s AI transformation journey

Embrace a growth mindset: Act as the voice of the customer by proactively sharing insights, feedback, and success stories to inform internal strategy and execution

Learn-it-all: Demonstrate a self-learner mindset through continuous, self-directed learning in areas such as Copilot Chat, Agents, M365 Copilot, business value realization, and adoption and change management. Build and maintain technical readiness aligned to Customer Success Unit (CSU) priorities and corporate initiatives

Embody our culture and values

Qualification

Cloud technologiesAI solutionsMicrosoft 365 CopilotTechnical Certification in CloudCustomer-facing experiencePrompt engineeringMicrosoft GraphData Visibility & PermissionsSecurity & CompliancePower PlatformSoft skills

Required

Bachelor's degree in computer science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years' experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting + OR equivalent experience

Microsoft is unable to sponsor a work visa for this role due to the nature of the role's job duties

Preferred

Bachelors Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in client/support, technology solutions, practice development, architecture, and/or consulting + OR equivalent experience

Masters Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting + OR equivalent experience

4+ years experience working in a customer-facing role (e.g., internal and/or external)

4+ years experience working on technical projects

Technical Certification in Cloud (e.g., Microsoft 365 Certified: Administrator Expert, Azure, Amazon Web Services, Google, security certifications)

Core Copilot Technical Skills: Microsoft Copilot for Microsoft 365: Architecture and capabilities of Copilot across Teams, Outlook, Word, Excel, PowerPoint, and OneNote; Prompting patterns, grounding, limitations, and responsible usage; Copilot extensibility concepts (Graph grounding, plugins, connectors)

Copilot Deployment & Readiness: Tenant readiness assessment for Copilot adoption; Licensing requirements and prerequisites; Identifying blockers related to identity, data exposure, and security; Copilot adoption and value scenarios aligned to business roles

AI & LLM Fundamentals: Large Language Model (LLM) concepts (tokens, grounding, hallucinations); Retrieval-Augmented Generation (RAG) concepts as applied in M365; Responsible AI principles in enterprise scenarios

Microsoft Graph & Data Access: Microsoft Graph fundamentals: How Copilot uses Graph to access and ground data; Permissions model and access boundaries; Graph connectors (conceptual understanding)

Data Visibility & Permissions: Impact of over-permissioning on Copilot responses; Role of identity and access in AI responses

Security, Compliance & Governance: Microsoft Purview: Sensitivity labels and labeling inheritance; Data Loss Prevention (DLP); Retention and records management basics; eDiscovery (Standard/Premium) concepts

Entra ID (Azure AD): Identity and access fundamentals; Conditional Access; Role-Based Access Control (RBAC)

Information Protection: Preventing data oversharing in Copilot scenarios; Governance best practices for AI-enabled tenants

Automation & Extensibility: Power Platform: Power Automate (Copilot-triggered and AI-assisted flows); Power Apps (Copilot-assisted app creation concepts); Dataverse fundamentals

Copilot Studio: Building and configuring custom copilots; Topics, triggers, data sources, and security boundaries