Scalence L.L.C. · 1 month ago
Avaya Voice and Telephony Systems Engineer
Urbana, MD, MD
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expScalence L.L.C. is seeking an Avaya Voice and Telephony Systems Engineer to establish and maintain voice and data networks. The role involves managing telephony systems, troubleshooting issues, and documenting network configurations.
Information Technology & Services
No H1B
Responsibilities
Establish and maintain voice and data networks by configuring features, interfaces, and integrations in alignment with industry standards
Activate and manage remote access tools for telephony systems
Verify service functionality through circuit testing, equipment reprogramming, and alarm validation troubleshoot and resolve issues in collaboration with engineering teams
Document telecom network configurations, including diagrams and programming details
Maintain system integrity by diagnosing outages, testing backup procedures, and updating documentation
Administer Avaya phone systems, including call vector design, testing, troubleshooting, and voicemail management
Respond to and resolve Service Desk escalations related to voice adds, moves, and changes across Avaya, Uptivity, TASKE, and AWS Connect platforms
Monitor and document system usage, licenses, and perform regular audits and cleanups
Manage tasks and incidents through HEAT ticketing system and Agile Sprint tracking
Qualification
Required
Strong experience in configuring and managing Telephony Systems
Proficiency in Avaya Call Manager, System Manager, and Voicemail Systems
Hands-on experience with NICE Uptivity for call recording and screen capture
Familiarity with TASKE Reporting tools
Exposure to Cisco, secure telephone, and video communication technologies
In-depth knowledge of telecommunications technologies and Avaya PBX systems
Experience administering Avaya Unified Communications environments
AWS Connect configuration and administration expertise
Ability to program voice and data telecommunications network circuits and equipment
Understanding of business continuity and disaster recovery strategies
Experience in designing and optimizing telephony networks
Must Have 7+ years in Avaya Aura
Must Have 7+ years in BT Enterprise Telephony
Must Have 10 & Above years of Overall Experience
Applicants must be able to work directly for Artech on W2
Company
Scalence L.L.C.
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase