Mortgage Advice Bureau · 2 days ago
Service Desk Technician x2 (1st Line Support)
Derby, IN
Full-time
Hybrid
New Grad, Entry Level
£25K/yr - £25K/yrMortgage Advice Bureau is the UK’s leading mortgage network, and they are seeking 1st Line Support Service Desk Technicians to join their growing team. The role involves troubleshooting hardware and software issues, managing support tickets, and providing excellent customer service to internal users.
Financial ServicesLead Management
No H1B
Responsibilities
Troubleshooting hardware and software issues for new and existing users
Managing tickets—logging, prioritizing, and resolving queries within agreed SLAs
Diagnosing problems and providing effective solutions or workarounds to keep everyone moving
Escalating major incidents to the right people quickly and efficiently
Creating and maintaining documentation for software releases and processes
Delivering outstanding customer service, making tech simple and stress-free for everyone
Qualification
Required
A personable and approachable character with great communication skills
A true team player who thrives being part of a closely-knit, social team
Someone with a strong work ethic and attitude to proactively find solutions to issues
A problem solver who loves troubleshooting
An ability to build relationships and rapport with customers to understand their needs and translate tech jargon
Experience with laptop builds and supporting both internal and external customers, along with strong Microsoft
Preferred
Experience with Zendesk, ITIL or similar ticketing systems would be beneficial
Benefits
Private Medical Insurance (Vitality)
25 days annual leave (increasing to 28 with service) plus your birthday off
Matched pension contribution (L&G)
Share save scheme (Equinity)
Retail discounts
Free entertainment tickets
Flexible working hours with hybrid working for Head Office roles (as agreed with your line manager)
A wide range of Learning & Development offers, from 121 coaching to qualification support, helping you to grow and thrive in your career
A supportive, inclusive culture with forums you're welcome to join from day 1, using your voice to make MAB an even better place to work
Company
Mortgage Advice Bureau
Mortgage Advice Bureau is a financial services company.
Founded in 2000
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2014-11-14IPO
Recent News
Company data provided by crunchbase