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InterSources Inc · 4 months ago

AWS Contact Center Lead

chicago, IL

Full-time

Hybrid

Senior Level

InterSources Inc is seeking an experienced AWS Contact Center Lead to design, implement, and manage cloud-based contact center solutions. The role involves leading customer experience initiatives and collaborating with cross-functional teams to deliver secure and high-performing solutions.

Artificial Intelligence (AI)Cyber SecurityInformation TechnologySoftware

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Design, implement, and manage cloud-based contact center solutions using Amazon Connect and related AWS services

Leading customer experience initiatives

Integrating omnichannel capabilities

Optimizing workflows for scalability and efficiency

Collaborate with cross-functional teams to deliver secure, resilient, and high-performing solutions

Guiding best practices and providing technical leadership

Qualification

AWS ecosystemAmazon ConnectContact center solutionsOmnichannel capabilitiesStakeholder management

Required

Experience in designing, implementing, and managing cloud-based contact center solutions using Amazon Connect and related AWS services

Strong expertise in AWS ecosystem

Experience with voice and chat integrations

Experience in leading customer experience initiatives

Ability to integrate omnichannel capabilities

Experience in optimizing workflows for scalability and efficiency

Ability to collaborate with cross-functional teams

Experience in delivering secure, resilient, and high-performing solutions

Ability to guide best practices and provide technical leadership

Strong stakeholder management skills

Company

InterSources Inc

Innovative IT Solutions Built for Your Business. InterSources Inc is your partner in Growth and CyberSecurity.

Founded in 2007

Fremont, California, USA

501-1000 employees

https://www.intersourcesinc.com

H1B Sponsorship

InterSources Inc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (4)

2024 (5)

2023 (16)

2022 (1)

2021 (7)

2020 (7)