VIP Hospitality Group ยท 1 day ago
Guest Service Representative
Newport, OR
Full-time
Onsite
New Grad, Entry LevelVIP Hospitality Group is seeking a friendly and customer-oriented individual to join their team as a Guest Service Representative. In this role, you will be the first point of contact for guests, providing exceptional service and ensuring their stay is enjoyable and memorable.
FinanceHospitalityHotelMarketingResorts
Responsibilities
Greet guests with a warm and friendly demeanor upon arrival
Check-in and check-out guests efficiently and accurately
Provide information about hotel amenities, services, and local attractions
Handle guest inquiries, requests, and complaints in a professional manner
Assist guests with reservations, including room bookings and changes
Answer phone calls promptly and professionally, directing calls to the appropriate department or individual
Maintain accurate guest records and ensure confidentiality of personal information
Process payments and maintain cash handling procedures
Collaborate with other hotel departments to ensure guest satisfaction
Maintain cleanliness and organization at the front desk area
Qualification
Required
Previous experience in hospitality or customer service is preferred
Excellent phone etiquette and knowledge of phone systems
Strong interpersonal skills and the ability to provide exceptional customer service
Ability to handle difficult situations with patience and professionalism
Strong attention to detail and organizational skills
Ability to work in a fast-paced environment while maintaining composure
Preferred
Multilingual skills are a plus (ability to communicate effectively in multiple languages)
Familiarity with hotel management software is beneficial
Benefits
401(k)
401(k) matching
Dental insurance
Employee discounts
Health insurance
Paid time off
Vision insurance
Company
VIP Hospitality Group
VIP Hospitality Group is a lodging company that provides hotel acquisitions, development, marketing, finance, and management services.
Founded in 2010
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
John Lee
Managing Director
Company data provided by crunchbase