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First Tech Federal Credit Union · 1 day ago

Client Services Specialist

Bellevue, WA

Full-time

Onsite

Mid Level

$92K/yr - $97K/yr

3+ years exp

First Tech Federal Credit Union is seeking a Client Services Specialist to support Financial Advisors in the marketing, sales, and service of investment products. The role involves overseeing client onboarding, preparing documents for meetings, and managing client communications to ensure a high level of service and engagement.

BankingFinance

No H1B

Hiring Manager

Marcie Olson

Responsibilities

Oversee and manage new client onboarding process, including facilitating the client onboarding process for high net-worth clients, which may involve more complex financial situations while meeting compliance standards

Prepare key documents and presentations for client meetings

Fulfill client requests and resolve service-related issues ensuring all interactions are updated in CRM

Utilize workflows to coordinate service activities and delegate appropriate tasks to team members

Perform trades for client requests and advisor instructed portfolio management

Discuss investment related products in alignment with advisor’s recommendation/strategy for clients in accordance with risk tolerance, time horizon and investment goals

Data input into Financial Planning Software and ongoing maintenance of clients short- and long-term goals, budgeting, investment and savings strategies

Maintain and organize client files and records to comply with the requirements of all Financial Industry Regulatory Authority (FINRA), Office of Supervisory Jurisdiction (OSJ) and Insurance Agency (Agency) regulator

Generate and manage Client Experience Plan via Touchpoint Management

Communicate regularly via telephone, mail, email, social media, etc. to facilitate regular review meetings, webinars, social media content curation, email drip campaigns, and other client reach out efforts in alignment with Client Experience Pla

Organize and attend all appreciation and education events

Support Financial Advisors activities to provide education and appreciation to Experience Center partners

Track and contact new leads from referrals or educational opportunities

Providing occasional mentorship and support to less experienced associates, including training and new hire onboarding support

Execute administrative & operational tasks, as assigned

Qualification

Investment products knowledgeCRM software proficiencyFinancial planning softwareSeries 7 certificationSeries 6366 certificationMicrosoft Office SuiteRelationship managementOrganizational skillsCritical thinkingProblem-solving

Required

Minimum three years' experience in investment support or administration, or similar experience in a client facing support role with an investment/wealth management company

Experience completing work/tasks in accordance with specific processes and procedures

Effectively manage internal and external relationships, with the ability to use discretion and judgment when working matters of privacy

Exceptional organizational skills with strong attention to detail and the ability to work under tight deadlines

Proven skills and commitment in meeting or exceeding member expectations and requirements

Demonstrated ability to establish credibility and rapport with internal and external stakeholders

Ability to problem solve effectively, with strong critical thinking skills

Ability to work autonomously with proven decision-making skills and sound judgment

Expert knowledge of Microsoft Office Suite

Expert knowledge of investment products and services

Certification/License: Series 7 + Series 63 or 66 (or equivalent) required

Minimum Education: Associate's level degree or equivalent relevant work experience required

Preferred

Advanced experience with CRM and financial planning software

Benefits

Traditional medical, dental, and vision coverage

401K matching up to 5% per pay period

Paid Time Off: You’ll accrue up to 15 vacation days in your first year. In addition, you’ll receive 40 hours of sick time and 3 personal days, which refresh annually

11 paid federal holidays

Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)