BILL · 1 week ago
Manager, SMB Customer Success
Draper, UT
Full-time
Hybrid
Mid, Senior Level
$129K/yr - $154K/yrBILL is a fintech company focused on empowering businesses by innovating financial processes. The Manager of SMB Customer Success will lead a team to ensure high levels of customer satisfaction for SMB clients, developing strategies and programs to enhance customer success outcomes.
AppsBillingFinancial ServicesFinTechSaaS
Responsibilities
Lead and manage a diverse team of customer success professionals operating in a pooled team structure to serve a large and growing portfolio of SMB clients
Develop and implement customer success programs to ensure a seamless and positive experience for all clients
Monitor and analyze customer success metrics to identify areas for improvement and implement proactive solutions
Manage and oversee the resolution of escalated customer issues, ensuring timely and effective solutions
Foster a culture of coaching and continuous improvement within the team, encouraging professional development and knowledge sharing
Maintain an in-depth understanding of company products, services, and policies to provide accurate and comprehensive support
Qualification
Required
Proven experience in customer success, sales, service delivery, or a related field
Strong leadership skills with the ability to motivate and guide a team towards achieving set objectives
Excellent communication and interpersonal skills, with a knack for building strong relationships with both customers and team members
Analytical mindset with the ability to interpret data and metrics to drive decision-making
Adaptability and flexibility to manage shifting priorities and challenges in a fast-paced environment
Proficiency in relevant software and tools, including CRM systems and communication platforms
Benefits
100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
HSA & FSA accounts
Life Insurance, Long & Short-term disability coverage
Employee Assistance Program (EAP)
11+ Observed holidays and wellness days and flexible time off
Employee Stock Purchase Program with employee discounts
Wellness & Fitness initiatives
Employee recognition and referral programs
And much more
Company
BILL
BILL is a developer of financial automation software for small and midsize businesses (SMBs).
Founded in 2006
1001-5000 employees
H1B Sponsorship
BILL has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (92)
2022 (137)
2021 (78)
2020 (56)
Funding
Current Stage
Public CompanyTotal Funding
$1.48BKey Investors
Barington Capital GroupStarboard ValueFranklin Templeton
2025-12-04Post Ipo Equity
2025-09-04Post Ipo Equity
2024-12-04Post Ipo Debt· $1.2B
Leadership Team
René Lacerte
CEO & Founder
Ken Moss
Chief Technology Officer
Recent News
dcm.com
2025-12-31
globalventuring.com
2025-12-11
Company data provided by crunchbase