LeanData · 20 hours ago
Enterprise Customer Success Manager
United States
Full-time
Remote
Mid, Senior Level
4+ years expLeanData helps the world’s fastest-growing companies automate, simplify, and accelerate revenue. They are seeking an Enterprise Customer Success Manager to act as a trusted strategic partner for their enterprise customers, ensuring significant value from their SaaS platform and driving product adoption and retention.
AdvertisingAnalyticsBusiness Process Automation (BPA)Information TechnologyLead ManagementSaaSSoftware
Responsibilities
Be a partner to enterprise customers, delivering measurable business outcomes and a strong user experience from LeanData solutions
Lead customer projects from initial implementation through post-launch adoption to achieve measurable business results
Develop and execute customer success plans that align with the client’s strategic goals and LeanData solutions
Monitor customer usage, health indicators, and renewal timelines to ensure long-term success and proactive intervention
Coordinate with internal resources, partners, and client stakeholders to ensure smooth and successful project delivery and value realization
Build and maintain strong, strategic relationships with executive sponsors and operational stakeholders across the client organization
Serve as a trusted advisor to end-users and decision-makers, providing strategic guidance to maximize value from LeanData and improve their overall revenue process
Represent the voice of the customer internally, providing detailed feedback to Product, Engineering, and Marketing teams to influence product roadmap and process improvements
Work in close partnership with Sales and Account Management teams to drive account growth and renewal
Identify and drive opportunities for upsell and cross-sell in partnership with account teams, acting as a crucial growth lever
Identify risks to customer success and retention, proactively building and executing mitigation strategies
Escalate critical issues when necessary, partnering cross-functionally to ensure timely and effective resolution
Drive continuous high Net Retention Rate (NRR) within your assigned portfolio of enterprise accounts
Qualification
Required
4−6 years of work experience in Customer Success, Technical Account Management, Management Consulting, and/or Revenue Operations in a B2B SaaS environment
Deep expertise in the revenue process (Lead-to-Account, Routing, Attribution) and hands-on experience with Salesforce
Proven experience successfully managing and growing enterprise-level SaaS clients with complex organizational structures and long sales cycles
Exceptional written and verbal communication abilities, with the confidence to present strategic concepts to executive and technical audiences
Ability to navigate customer organizational structures to identify and build influential relationships with key stakeholders
Demonstrated ability to develop and execute adoption strategies on assigned accounts that drive utilization of existing technology solutions and new capabilities as they launch
Proven experience in quickly grasping and distinctly explaining technological and complex business concepts
Preferred
Domain expertise and industry best practices in Sales or Marketing Operations
Expertise with related Sales Engagement and Marketing Automation platforms (e.g., Salesloft, Outreach, Marketo, HubSpot)
Proven experience working and thriving in an evolving, high-growth startup or scale-up environment
Benefits
LeanData covers employee insurance premiums up to 90%
Stock options in LeanData for all full-time employees
Flexible PTO
401K plan
Company
LeanData
LeanData is a platform that enables revenue teams (marketing, sales, customer, and partner ops) to manage all go-to-market motions.
51-200 employees
H1B Sponsorship
LeanData has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2022 (1)
2020 (2)
Funding
Current Stage
Growth StageTotal Funding
$42.6MKey Investors
Tenaya CapitalSapphire VenturesShasta Ventures
2019-03-18Series C· $27.5M
2016-12-20Series B· $10M
2014-03-19Series A· $5.1M
Leadership Team
Kelvin Cheung
CTO & Co-founder
Evan Liang
Board Director & Chief Strategy Officer
Recent News
2023-12-20
2023-12-20
2023-12-20
Company data provided by crunchbase