GoodLeap · 1 week ago
Bilingual Client Support Manager
Roseville, CA - HQ
Full-time
Onsite
Mid Level
$25.04/hr - $25.04/hrGoodLeap is a technology company delivering financing and software products for sustainable solutions. The Bilingual Client Support Manager will work with installers to enhance customer experiences, leveraging data to identify improvement areas and ensuring high service standards are met.
Responsibilities
Provide our customers with world-class customer service in Spanish and English
Be a supportive and collaborative partner our installers can rely on
Strategically partner with installers on ways to improve the customer experience
Act as the primary point of contact for escalated client issues, ensuring timely resolutions
Help resolve any questions or concerns our existing customers may have
Communicating with installers regarding past, present and future projects
Effectively managing a pipeline of projects to completion
Document client interactions and resolutions in the CRM system to maintain accurate records and track trends
Conducting monthly partner due diligence checks
Ability to analyze data and spot trends
Conduct collaborative investigations into possible fraudulent or suspicious activities
Provide timely and effective support to clients via email, phone, and chat
Maintain a positive and professional attitude in all client and customer interactions, building and maintaining strong relationships
Qualification
Required
Ability to multitask
Work independently and collaboratively
Effectively interact with high profile partners
Superior organizational skills
Exceptional verbal and written skills
Excellent problem-solving abilities
Ability to work well under pressure and manage multiple priorities effectively
Flexibility to adapt to changing priorities and business needs
Time management
Bilingual in Spanish required
Preferred
Solar knowledge preferred
Company
GoodLeap
GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more.
Founded in 2015
501-1000 employees
H1B Sponsorship
GoodLeap has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (13)
2023 (6)
2022 (7)
2021 (2)
Funding
Current Stage
Late StageLeadership Team
Hayes Barnard
Founder, Chairman and CEO
John Shrewsberry
Chief Financial Officer
Company data provided by crunchbase